Technical Support Associate
Employnet Workforce Management
Technical Support Associate – Data Center San Jose, CA | Full-Time We're seeking a Technical Support Associate to support enterprise server, storage, and networking environments in a fast-paced data center setting. Responsibilities Provide technical support via phone, email, and ticketing systems. Troubleshoot hardware, software, Windows/Linux, and basic network issues. Diagnose and resolve issues involving x86 server hardware, BIOS, drivers, and system components. Perform rack and stack, cabling, hardware break/fix, system diagnostics, and equipment installations. Escalate complex issues and document all support activities. Partner with engineering and operations teams to maintain data center uptime. Qualifications 1+ year of experience servicing complex x86 server systems and components. 1+ year of experience in a customer support, technical support, Help Desk, or Service Desk role. Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues. Experience troubleshooting hardware, software, and enterprise server systems. Familiarity with server, storage, networking, and ticketing systems (ServiceNow, Jira, Zendesk, etc.). Strong customer service, communication, and problem-solving skills. Experience with BIOS, firmware updates, and hardware diagnostics is a plus. Ability to lift up to 50 lbs. and work in a data center environment. If you're looking to grow your career supporting enterprise infrastructure and enjoy hands-on work with cutting-edge server technology, we'd love to hear from you. #J-18808-Ljbffr Employnet Workforce Management
Vacancy posted 2 days ago
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