Development Associate

Development Associate, Best Buddies ChallengesThe Development Associate is a key position on the Development Team charged with recruiting new participants and teams, retaining alumni, increasing participant fundraising and providing excellent customer service to all participants in the Best Buddies Challenge Rides (which support Best Buddies International). This position focuses heavily on peer-to-peer fundraiser recruitment and support. Areas of responsibility and associated task functions are outlined below. The goals and direct responsibilities associated with this position are to increase participant recruitment while providing positive relationships resulting in increased participation and revenue. By accomplishing these goals, participant recruitment and fundraising revenues will directly contribute to the bottom-line profitability and success of the Best Buddies Challenges.Job RequirementsBachelor's degree or relevant experience in marketing and/or communicationsExperience with P2P fundraising campaigns is highly desirableProficiency in Microsoft Word, Outlook, Excel and PowerPointExcellent customer service skillsExperience in managing relationships with key stakeholdersDatabase knowledge (pulling reports, analyzing data, updating records, etc)Organized and detail-orientedAbility to manage multiple deadlinesAbility to work independently in a team environmentWork well under pressure and with a variety of peopleMotivated self-starter personalityDeadline conscious with ability to work within sales and development goalsAbility and flexibility to work nights and weekendsPlan and manage eventsOwn a car and be willing and able to travel locally and nationallyBe a team playerKnowledge of cycling a plusAbility to approach potentially stressful situations with a sense of humorJob Duties include, but are not limited to:Oversee and manage key participant relationships for the organization aimed at increased revenueCreate and follow participant on-boarding, lead-flow, and fundraising stratification processes and protocolsSupport participants with fundraising and team developmentManage all aspects of participant database for the ridesManage and maintain ride and sponsor CRM (Customer Relationship Management) platform including regular updates and collection of data from teamAssist with rider team development and customer service leading up to and during the eventPlan and execute information sessions in person and over the phoneWrite and assist with external communicationsAssist in data collection process and analyzation for annual survey and marketing reportsHandle customer service issues as requestedCreate regional calendar and attends events, expos, and conventions to promote the Best Buddies Challenge and recruit new ridersObjectivesIncrease participants and participant revenueBuild new community and corporate teamsAchieve and exceed participant revenue goalsDevelop new leads for teamsRetain and grow current teamsImprove participant customer serviceUtilize standardized lead and participant communication plansAssist in management of CRM databaseLocation: Hybrid WFH/National Rides Office in Boston, MABest Buddies® is an affirmative action employer, in addition to an EOE and M/F/V/PWD/PV employer. Diversity, equity, and inclusion are foundational to Best Buddies International's core values and help the organization continue to achieve its mission. Here at Best Buddies, our goal is to lead and advocate for a more inclusive world.Best Buddies offers a comprehensive and generous benefits program that include financial security, health and wellness and time off.