Commercial Casualty Claims Manager

Job Description

Our client is looking to add an accomplished Senior Commercial Casualty Claims Manager to its Tennessee-based claims operation. This leadership opportunity is well-suited for a seasoned claims professional who brings extensive technical expertise, sound judgment, and a proven ability to lead and develop a team.

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The individual selected will play an important role in directing day-to-day claims activities, overseeing complex and high-exposure losses, and ensuring consistent, high-quality claim outcomes. The position offers the opportunity to work across a diverse range of property and casualty exposures, including general liability, automobile liability, bodily injury, and catastrophic losses.

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Key Responsibilities

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• Direct and oversee a team of claims professionals responsible for investigating, evaluating, and resolving property and casualty claims.
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• Serve as a technical resource on challenging claims involving substantial property damage, serious bodily injury, wrongful death, and complex liability matters.
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• Provide ongoing coaching, mentorship, and professional development to strengthen individual and team performance.
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• Evaluate claim files to ensure thorough investigations, accurate coverage interpretations, appropriate reserves, and effective resolution strategies.
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• Oversee litigated matters and collaborate with external legal counsel on case strategy, negotiations, mediations, and settlements.
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• Maintain accountability for claim quality, pending inventories, productivity, and overall departmental performance.
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• Assess financial exposures and guide appropriate reserving and settlement decisions.
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• Promote consistent application of claims procedures, regulatory requirements, and industry best practices.
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• Identify opportunities to enhance operational workflows, control claim costs, and improve overall results.
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Qualifications & Experience

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• 7+ years of progressive experience in Commercial Casualty claims, including exposure to complex and high-severity losses.
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• 3–5+ years of demonstrated leadership experience supervising, managing, or directing claims professionals.
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• Strong technical background in general liability, automobile liability, property damage, bodily injury, and catastrophic claims.
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• Demonstrated experience evaluating significant financial exposures, including severe injury, wrongful death, and large property losses.
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• Advanced understanding of claim investigations, policy interpretation, liability assessment, reserving, negotiations, and litigation management.
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• Experience directing outside defense counsel and developing effective litigation and settlement strategies.
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• Proven ability to manage team performance, establish expectations, and provide meaningful coaching and development.
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• Strong communication, analytical, organizational, and decision-making abilities.
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• Public entity, governmental liability, municipal claims, risk pool, or self-insured claims experience is highly desirable.
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Compensation & Benefits

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• Base Salary: $130,000 – $175,000, commensurate with qualifications and experience.
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• Comprehensive medical and healthcare benefits.
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• 401(k) retirement savings plan with employer matching.
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• Paid vacation and personal time off.
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• Paid sick leave.
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• Employer-sponsored training and continuing professional developmen
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