Specialist-Registration I

Registration Specialist I Neuroscience Center

Schedule: Monday Friday | 8:00 AM 4:30 PM Location: Neuroscience Center

Role Overview

The Registration Specialist I facilitates patient flow from point of entry through the care experience in a timely, accurate, and professional manner. This role ensures the collection of accurate demographic and financial information to support reimbursement, patient care, and operational efficiency.

Key Responsibilities

• Manage patient check-in and check-out processes, ensuring accuracy and efficiency
• Verify insurance eligibility and benefits prior to or at time of service
• Obtain and enter demographic, financial, and clinical information into appropriate systems
• Schedule patient appointments and coordinate follow-up visits
• Explain charges, policies, and procedures to patients as needed
• Collect co-pays and other required payments
• Answer incoming calls and route patients/visitors appropriately
• Maintain a high level of professionalism and customer service in all interactions

Performance Benchmarks

• 3 Months: Independently perform patient check-out
• 6 Months: Demonstrate full understanding of systems and independently register patients
• 12 Months: Fully proficient in role and able to identify process improvement opportunities

Team & Work Environment

• Collaborative, team-oriented environment
• Warm, positive culture with a focus on teamwork and support
• Regular interaction within the department to ensure seamless patient flow

Skills for Success

• Self-sufficient and proactive with strong organizational skills
• Ability to plan ahead and manage multiple tasks efficiently
• Strong attention to detail and accuracy
• Customer-focused with excellent communication skills

Qualifications

• High School Diploma or GED required
• Previous experience in a healthcare or administrative setting preferred
• Basic knowledge or ability to learn:
  • Medical terminology
  • Insurance verification processes
  • ICD-10 and CPT coding (preferred)
• Ability to interpret insurance information
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine one of the nation's largest medical schools gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

About the Team

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.