Inside Sales Representative

Inside Sales Representative

Sunstate Equipment Co.: Where Safety and People are Core Values. We care about our People and it shows! Hiring Immediately; Pay starting dependent on experience, with quarterly performance bonus; PAID WEEKLY! Typical Schedule: Monday Friday 7am to 5pm (Overtime Eligible!) Location: 16436 N Interstate Hwy 35 Austin, TX 78728, USA

The Inside Sales Representative position consists of increasing revenue through the acquisition of new accounts, suggestive selling techniques, and fostering and nurturing through professional relationships. Responsibilities with a focus on coordinating and delivering services to our customers, such as processing orders for deliveries and pick-ups, as well as handling telephone inquiries that may involve some mechanical or operational troubleshooting with equipment. Acting as a virtual link between customers, sales, dispatch, and management, the incumbent ensures quality solutions and service. This position will be working approximately 80% in the office and 20% out in the Yard and will cross train as a Dispatcher as well.

Exceptional Perks

• $200, annual work boot allowance!
• Rent ANY of our equipment for FREE
• FREE Prescription Safety Glasses
• My Holiday Benefit lets you celebrate a holiday that's special to you without using PTO!
• Unique Vacation Overtime Averaging benefit that pays you overtime while you're on vacation!
• Robust overall Benefits available

Position Requirements

• A minimum of 3 years experience working in customer service role, managing logistics, or coordinating activities.
• A minimum of 2 years Inside sales (direct customer contact) experience preferred.
• Must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills.
• Be comfortable working with a team and independently, any task could go either way.
• Possess knowledge of the geographical layout of the local area, ability to read maps, and navigate GPS
• Strong communication skills to include active listening and assimilating information; both verbal and written
• Aptitude for problem-solving in a fast-paced environment
• Exceptional organizational skills and effective time management
• Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highly preferred!
• Ability to focus on details and complete tasks with accuracy
• Adaptability to adjust priorities and plans based on orders received
• Proficiency in basic computer and typing skills
• Be capable of collaborating with other team members: You've got sales goals, and you can't meet all of them alone.
• Ability to read, write, and speak English, bilingual is a plus
• Knowledge of applicable DOT rules, regulations and laws is a plus

Responsibilities

• Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
• Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders
• Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner
• Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety
• Communicate via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders
• Review the credit card rental file daily to ensure proper and accurate billing
• Enter all lost rentals, rate inquiries, and service calls into the counter logbook
• Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy
• Communicate any leads to the field sales personnel for their follow-up.
• Efficiently schedule and dispatch drivers/equipment to fulfill customer requests
• Ensure all scheduled delivery, pick up, exchange, and field service call times are met or exceeded
• Effectively coordinate and prioritize all deliveries, exchanges, pick-ups, and service calls. This also includes ensuring all 'Must Pick-ups' are completed by the end of day
• Set daily schedules for drivers to manage driver overtime and ensure drivers receive a lunch break
• Escalate any truck or equipment problems, late deliveries, and personnel issues to management to ensure timely resolution
• Communicate via two-way radio with the yard and shop relative to communicating equipment needs for orders
• May be required to help load/unload and deliver equipment for the customers
• May be scheduled and required to work extended hours and/or on-call/standby rotation

Why Choose Us?

At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can't help but feel the close-knit work-family environment.

We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we're constantly evolving our resources to provide our people with tools to make their lives easier!

Be YOU at Sunstate

At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry

Sunstate is a proud Second Chance employer that evaluates every candidate on a case-by-case basis. Sunstate Equipment Co. is an Equal Opportunity Employer

A Drug Free Workplace and Participates in E-Verify

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.