Splish Splash Group Sales

Job Overview The Group Sales Representative is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing groups. Pay: $17.75 / hr. Responsibilities Welcome groups to the park in a warm and friendly manner Assist group leaders and birthday contacts in a courteous manner with questions and complaints Utilize Point of Sale (POS) equipment to accurately record financial transactions Assist with the preparation and execution of group events, birthday parties, and special events hosted at Splish Splash Partner with Sales Manager and Food and Beverage Team on group and birthday party arrivals and headcounts Assist with confirming group and birthday party visits by calling group leaders and maintaining a monthly calendar of upcoming group visits Manage, organize, and categorize all group visits through a shared Excel sheet Monitor all park communication including calls and radio traffic Maintain a clean work Main Gate operation (wiping down counters, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests Assist in other departments as needed All other duties assigned by leadership Education & Experience High School diploma, GED, or equivalent required 1+ years of related work experience in sales, marketing, or customer service role highly desired Experience with Salesforce a plus Previous amusement park, theme park, or waterpark experience a plus Language: ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus Qualifications & Requirements Must be at least 18 years of age to comply with NY State Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays, open to close Must have reliable transportation to and from scheduled shift Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner Ability to handle high-pressure situations, meet demands of constant deadlines and coordinate multiple priorities in a dynamic environment Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers Must be comfortable speaking to all groups and birthday leaders Ability to use office technology and equipment, such as PC, software, copier, and telephone Ability to follow direction, multi-task, and work as part of a team as well as independently Physical Requirements Ability to sit, stand, walk, and remain on feet for long periods of time throughout the day Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more Working Conditions This role will be primarily based in an office setting with frequent interaction with other outdoor park locations. Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions. Subject to frequent interruptions, constant repetitive motion, high noise levels, and heavily populated environments. Benefits Flexible schedule Ability to cross‑train and learn unique skills across various departments Free admission to Splish Splash on your days off Invitations to exclusive company‑sponsored employee events throughout the season Equal‑Opportunity Statement As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, or other protected status. #J-18808-Ljbffr 0911 Festival Fun Parks, LLC