Account Manager - Higher Ed

Account Manager, Higher Education

Company Introduction
WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Job Description

Account managers are the primary point of contact for our university partners focused on delivering outstanding customer service. You will develop programs for existing customers which includes itinerary building, negotiation, pricing, proposal creation, and program confirmation. Once a program is confirmed, you'll handle student and university inquiries about their upcoming travel. You'll partner with internal departments such as air, visas, sales and global experiences to create a smooth program delivery meeting or exceeding university expectations.


Account Manager Responsibilities

• Develop an effective rapport with university and organization partners to gain a better understanding of their program needs and strengthen the overall relationship.
• Position yourself as a thought leader for university clients coming to WorldStrides for recommendations and suggestions.
• Meet and exceed annual retention goals and targets to maximize revenue growth on assigned accounts.
• Consistently manage deadlines and work tasks to ensure key targets are met (registration, ticketing, payment, etc)
• Communicate both internally across teams and externally with clients and partners.
• Create educational travel itineraries across the globe.
• Utilize and maintain WorldStrides' CRM database system, effectively managing the sales and program management process.
• Track, understand and manage the financial aspects of program management.

Minimum Qualifications

• 2+ years' experience in customer service
• Desire to work in a fast-paced, challenging environment
• A highly self-driven sense of motivation and perseverance
• Hunger to grow and openness to learning
• Proactive and team oriented
• Naturally curious
• Problem solver with attention to detail
• Logistically minded
• Positive and forward-thinking attitude with a strong work ethic
• Ability to operate with constantly evolving processes
• Strong phone and interpersonal skills
• Excellent written and communication skills
• Highly organized with strong time management and follow up
• Flexible as needed with work hours to accommodate international time differences and seasonal shifts
• Ability to travel domestically and internationally (current passport or ability to obtain one)

Preferred Qualifications

• BA/BS degree preferred
• Study abroad or international travel experience
• Project management experience

Location(s)

This is a remote position within the contiguous U.S., unless within driving distance of a WorldStrides office assuming a hybrid schedule of Tues./Wed./Thurs. in-office.

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & up to 25 accrued PTO days to start - accrue up to 28 over 3 years, up to 4 mental health days per year, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Minimum Qualifications

• 2+ years' experience in customer service
• Desire to work in a fast-paced, challenging environment
• A highly self-driven sense of motivation and perseverance
• Hunger to grow and openness to learning
• Proactive and team oriented
• Naturally curious
• Problem solver with attention to detail
• Logistically minded
• Positive and forward-thinking attitude with a strong work ethic
• Ability to operate with constantly evolving processes
• Strong phone and interpersonal skills
• Excellent written and communication skills
• Highly organized with strong time management and follow up
• Flexible as needed with work hours to accommodate international time differences and seasonal shifts
• Ability to travel domestically and internationally (current passport or ability to obtain one)

Preferred Qualifications

• BA/BS degree preferred
• Study abroad or international travel experience
• Project management experience