Director of Operations

MAGIS is seeking a highly motivated and experienced individual to join our team as a Director of Operations. The Director of Operations (DOO) is the operational backbone of MAGIS, responsible for ensuring that our mission — to empower soccer players to elevate their game, build confidence, and become future leaders of our society — is consistently supported through excellent systems, family experience, and day-to-day operations. While our coaches develop players on the field and our founder focuses on growth, the DOO owns the day-to-day of the business — the machine that makes everything else work: scheduling, client communication, data reporting, financial tracking, and the daily rhythms that keep the academy running and growing. At MAGIS, we are committed to surrounding ourselves with world-class people — individuals who are not driven by a title or a paycheck, but by the desire to leave a mark in another human being. If that's what gets you out of bed in the morning, you'll fit right in here. This is a full-time, salaried, on-site position based in Memphis, TN. Approximately 60% of the role is administrative and systems-based, with 40% field-based — which includes coaching a small personal roster (capped at 10 players per week), but also regular on-site visits to observe sessions, check on facilities, support coaches, and maintain a firsthand pulse on the academy's day-to-day experience even when not personally training. What is MAGIS? MAGIS is a Latin term meaning "more." It represents the idea of always setting goals and relentlessly pursuing them — achieving excellence and never settling. That's the way of life we transmit to every player we work with. Key Responsibilities Client Experience & Onboarding Own the full onboarding sequence for every new family — from welcome box to first session to the check-in cadence that follows. Deliver the personal touches to maintain and increase the over-the-top experience inside of MAGIS Resolve parent concerns promptly and professionally, always representing MAGIS's standards. Conduct weekly data-quality checks across all coach platforms and operational dashboards. Own monthly and quarterly KPI reporting: revenue, retention, renewal rate, churn, ALOE, and customer satisfaction scores. Maintain one source of truth between internal tracking systems and QuickBooks. Manage operating expenses against budget, forecast staffing and facility costs, and flag variances before they compound. Provide management with clean and current data to make business decisions. Scheduling & Facility Operations Build and release the weekly training schedule across all MAGIS locations. Manage field distribution and relationships at all training facilities. Own weather-call communications and schedule adjustments. Coordinate logistics for camps and group programs, including registration and parent communication. Staff Coordination & Capacity Planning Monitor coach utilization and lead flow data to assess when MAGIS is approaching capacity. Build the data-driven case for when to hire the next coach. Support the onboarding of new coaching staff into MAGIS's operational systems and workflows. Foster a collaborative, accountable work environment across the team. Marketing & Program Operations Manage the inquiry-to-enrollment funnel and follow up on incoming leads. Support program registration and logistics for camps and group events. Coaching Roster Maintain a personal coaching roster capped at 10 players per week, keeping the DOO grounded in the player and family experience. Conduct sessions to MAGIS's standard and document progress within the academy's systems. Knowledge, Skills, and Ability 3–5+ years in operations management, account management, or a systems-owner role where accuracy and follow-through had real consequences. Demonstrated ability to optimize recurring processes — not just run them, but identify friction, redesign workflows, and document improvements. Analytical skills to interpret operational data, track performance indicators, and inform decision-making without needing a dedicated data team. Experience managing or coordinating staff — giving direction, tracking accountability, and supporting professional development. Financial literacy sufficient to manage expenses against a budget, forecast needs, and flag variances before they become problems. Excellent organizational and time-management abilities, with strong attention to detail and consistent follow-through. Clear written and verbal communication skills for both internal coordination and external family-facing interaction. Proficiency with CRM and operations platforms; quick to learn new tools (Monday.com, Acuity, Mailchimp, QuickBooks, and Google Workspace are all in use at MAGIS). Comfortable and experienced using AI models as part of daily work — tools like Claude, Gemini, and ChatGPT should already be in your workflow, not something you're curious about trying. Must pass a background check and be comfortable with youth-safety standards. Bachelor's degree in Business, Sports Management, Operations, or a related field preferred — or equivalent demonstrated experience. Background in sports, fitness, education, or a youth-serving organization is a strong plus. Self-motivated, proactive, and able to develop solutions quickly. Genuine warmth with kids, parents, and teammates. The humility to follow a system and the confidence to improve it. Physical Demands and Work Environment Ability to lift, move, and transport training equipment as needed. Must be able to work outdoors in varying weather conditions during coaching sessions. Ability to work flexible hours, including some evenings for coaching sessions; primarily daytime hours for administrative responsibilities. Valid driver's license with the ability to travel between training facilities. Employment Type Full-Time Location Memphis, TN Compensation $60,000–$66,000/year salary + bonus; 401(k) with employer match; quarterly and annual bonus incentives based on performance and attainment of KPIs Desired Starting Date November/December 2026 #J-18808-Ljbffr MAGIS