Production Specialist

Production SpecialistWe are currently seeking a Production Specialist to join our team based out of our Alpharetta office.What You Will Own?Managing and supporting the various in-house developed services, network layers, infrastructure layers as Win/Linux OS systems, Web applications and different Databases (Oracle, MySql, Couchbase and more).The Production Specialist team provides advanced technical troubleshooting and analysis, responds to escalations from our Production Network Operations Center (NOC) regarding service and infrastructure issues, ensuring fast restoration of interrupted or degraded service while providing high quality customer satisfaction and service to the company.Work closely with Production NOC teamWork in a global Production environment with offshore teams - Production, R&D, ProductAct quickly in order to resolve service affecting incidentsInvestigate and troubleshoot Production issues on all system layer and provide Root Cause AnalysisLearn new products and services and be able to operate and maintain itEscalate issues to R&D and other Production teamsWork closely with support Tier3 in investigating customer complaintsInstruct smarthands, working on our Data Center, remotely over the phoneWhat You Need for Success?Experience in WIN, LINUX based Operating systems - Must.Knowledge and experience with web and application tiers (Nginx, Tomcat, Apache) - Must.Knowledge of some or all of our toolset: Zabbix, Jenkins, vagrant, VMWare, Active Directory, iptables, tinc, PfSense - MustExpertise with Chef/Puppet configuration management, and extensive automation responsibilities - Must2-3 years' experience in advanced support of web/internet applications, preferred SaaS Company. - MustBS or above in Computer Science or equivalent education-experience - MustKnowledge and experience with data networking at the LAN and WAN levels, including switches, routers, firewalls - AdvantageKnowledge and experience with DB and SQL queries - AdvantageScripting expertise with Python / Ruby / Shell - AdvantageSkills and Abilities:Highly motivated individual, with a positive & proactive attitudeFast learner with self-learning capabilitiesVersatility, flexibility, and a willingness to work within a constantly changing environment with enthusiasmExcellent written and verbal communication skillsAbility to work under pressureTeam playerStrong understanding and proven experience in Internet and web applicationsOther Requirements (Travel, Matrix reporting, Evening shift, Overtime, etc.).Able to operate in a 7x24 operational environment as a first escalation pointWillingness to travel overseas