Lead Product Manager

Senior Product Manager

Client is seeking a Senior Product Manager to lead initiatives for the Client Engagement Product team within our product organization. In this role, you will focus on system capabilities and business processes related to setup and execution of Promotions. This role sits at the intersection of business and technology. As the lead for this domain, you will lead the product roadmap with your business partners and engineering leads. You will learn and follow the Client product lifecycle to define and execute the initiatives within your domain’s roadmap. You will stay aware of industry and competitor best practices and combine that with your knowledge of internal KPIs to define/refine your roadmap and its impacts. This position has a high level of exposure throughout the digital organization, and the candidate must demonstrate strong leadership and influence with the ability to communicate a clear product vision to both business and technical partners. In this role you are expected to adopt Ai product management tools and processes. This includes using the latest tools (ex: Claude, Copilot, etc) to accelerate ideation, requirements definition, data analysis and development with your partners. You’ll be expected to use these tools while applying strong product judgement to ensure human validation of final outputs.

Duties and Responsibilities

• Cross-functional Collaboration: Partner with business stakeholders to develop and refine strategies that enhance customer engagement and drive conversion. Work closely with marketing, digital, finance, and operations teams to ensure seamless integration and execution of Promotion domain initiatives 20%
• Strategic Roadmap Management: Lead the development and management of the Promotions domain product roadmap, ensuring alignment with Client's strategic goals. This includes: prioritizing initiatives, setting clear objectives, and defining key performance indicators to measure success. Pro-actively monitoring industry trends in retail and loyalty including new capabilities, technology, vendors and tools. Utilizing Ai tools to streamline the definition of your roadmap and continuously track and report on progress Drive continual innovation and improvements to inform product roadmap with new ideas based on ongoing user research (qualitative & quantitative), store feedback, market/competitive analysis, and product/feature performance. 10%
• Technical Execution: Collaborate with engineering teams to ensure the successful implementation of promotion features and enhancements. Provide clear requirements, oversee the development process, and ensure timely delivery of high-quality products. You will be expected to adopt Ai Product development tools and processes as they are defined and assist with coaching your team on the same. This will include using Ai tools to write product specifications in formats that can be evaluated by Ai to create user stories and guide Ai development. Create, document, implement & maintain processes where needed to achieve desired strategies, and support Client Tech’s agile process. 50%
• Process improvements: Identifies opportunities for cross-functional process/operational improvements and implement the changes. 20%

Working Conditions

Ability to communicate information and ideas so others will understand. Office work (at home or in office). Minimal travel may be optional or required for team occasions and industry events.

Qualifications

• Experience Years Extensive Product Management Experience: Proven track record of at least 5+ years in product management or related ecommerce field, with a significant portion spent managing Promotion solutions. Experience in leading cross-functional teams and delivering successful products in a fast-paced environment. Usability and customer-focused UX design Operating within an agile organization to deliver roadmap initiatives 5+
• Leadership and Team Development: Demonstrated experience and ability to lead agile PODs and work collaboratively across business partners and product domains. 3+ Experience using Ai: Experience using Ai tools for optimizing product management process and deliverables. Interest in applying Ai solutions to Payment programs and business processes.