Administrative Support Specialist

Driveway Care Center, Medford, OR

Full time

R116871

Dealership:L0397 Driveway Home Office

Driveway.com | Administrative Support Specialist

Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!

The Administrative Support Specialist is responsible for coordinating customer vehicle purchases through the virtual process and ensuring all purchase and DMV paperwork is accurate and processed timely.

Location: Medford OR (on-site)

Schedule: Monday - Friday, 8:00am–5:00pm

Compensation: The full range for this position is $16.85–$24.05 annually. The anticipated starting pay is $19.00–$20.00, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in process in accordance with applicable pay equity and transparency laws.

What You'll Do

• Review consumer title and supporting documents and verify accuracy

• Print, prepare, audit, and upload required paperwork to complete vehicle purchases

• Work directly with customers and internal teams when needed to resolve title issues

• Communicate effectively with customers through chat, phone, and CRM/email

• Answer customer questions regarding the purchase paperwork

• Receive return documents and verify transaction accuracy and completion (trade-in, payoffs)

• Scan deal jacket to initiate vehicle payoff

• Independently work assigned queues

• Document all processes in Salesforce and Smart Sheets to ensure quality tracking

• Timely and accurately process titling work in assigned states or regions

• Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues

• Additional work and tasks as needed

What You'll Bring

• Strong organizational and time-management skills with exceptional attention to detail

• Excellent verbal, written, and interpersonal communication abilities

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, etc.)

• Ability to multitask, prioritize effectively, and handle sensitive information with discretion and confidentiality

• Active listening and critical-thinking skills

• DMV knowledge preferred

• Proven ability to adapt quickly to role needs and work independently with minimal supervision

• High school diploma or equivalent required; bachelor’s degree in a related field preferred

• Prior experience in a business office environment preferred

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays

• PTO: 80 hours front-loaded on day 1

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

For a more detailed view, visit:

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!