Hospitality Manager

At Chick-fil-A, our Hospitality Manager serves as a leader who embodies our core values and culture, leading with a servant’s heart and a passion for developing others. This individual is passionate about creating remarkable customer experiences, coaching and mentoring team members, and ensuring excellence in every aspect of front-of-house operations. The Hospitality Manager sets the tone for hospitality, customer service, and team morale. They thrive in a fast- paced environment , model strong character, and are energized by creating a warm, welcoming atmosphere for both customers and team members. Position Type: Full-Time / Part-Time Includes Day, Evening, and Saturday Availability Closed on Sundays What We Offer: A fun, supportive workplace where you can positively influence others Competitive pay Flexible scheduling A dynamic and fast-paced environment Opportunities for intentional growth and development First‑hand learning from experienced leadership Scholarship opportunities A chance to build a lasting career with a company known for service excellence Key Responsibilities: Lead and support front‑of‑house operations , ensuring an exceptional customer experience, in our pursuit of relentless hospitality Be a role model by demonstrating enthusiasm, professionalism, and a genuine desire to serve others Train, coach, and mentor shift leaders and team members , helping them grow and thrive in their roles Set the tone and culture for each shift; act as a point of leadership and encouragement Be a hands‑on leader: taking orders, delivering meals, assisting guests, and supporting the team during high‑volume periods Oversee cleanliness, guest interactions, dining room presentation, and speed of service Open or close the restaurant, act as a key holder , and support leadership in daily operations Count drawers, finalize day‑end procedures, and maintain accurate cash handling What We're Looking For: A passion for people and a heart for serving others Previous supervisory or leadership experience in hospitality, food service, or customer‑facing roles preferred High emotional intelligence, with the ability to coach and manage team dynamics Strong verbal communication and interpersonal skills Commitment to operational excellence and Chick-fil-A’s 5 Critical Success Factors and Winning Hearts Every Day strategy Reliable transportation and ability to work in a high‑energy, team‑focused environment Ability to create connections with customers utilizing Core 4 (create eye contact, share a smile, speak enthusiastically, always say my pleasure) Most Chick-fil-A restaurants are independently owned and operated. Employment decisions, benefits, and policies are determined by individual Operators. Work schedule 8 hour shift Weekend availability Day shift Night shift Benefits (for Full-Time) Health insurance Dental insurance Vision insurance Paid training Paid time off Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr