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Director of IT

Virtual Vocations Inc

Leading the Global IT & Systems Administration team, the full-time Director of IT will manage service delivery, employee onboarding, and vendor relationships while ensuring operational continuity across all remote offices. Key responsibilities Own global IT service delivery, including help desk operations, ticket management, and employee onboarding/offboarding Establish and maintain SLAs for ticket response and resolution, proactively resolving issues before escalation Manage vendor relationships for on-premise infrastructure and oversee office technology and AV needs during moves and buildouts Required qualifications Proven experience leading IT functions across multiple markets Track record of transforming reactive IT operations into proactive service delivery Hands-on experience with employee lifecycle management and access provisioning Vendor management experience for on-premise, AV, and networking infrastructure Experience in building knowledge bases and support processes from the ground up

Vacancy posted 12 hours ago
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