Director of IT and Managed Services

Full-time

Emerald Resource Group

Director of IT and Managed Services

What you’ll do as Director of IT and Managed Services

You’ll be the senior IT and managed services leader for some of our most important clients. These businesses rely on us to guide their technology decisions, from cybersecurity and infrastructure planning to budgeting and vendor selection. You won’t be buried in internal infrastructure. You’ll be out front, leading quarterly reviews, creating technology roadmaps, and helping small business owners solve real problems.

Key Responsibilities:

Serve as the senior technology lead and primary point of accountability for 15-20 managed services clients (mostly under $20M revenue)
Lead IT strategy, roadmap planning, and budgeting for each client
Oversee the delivery of managed services, ensuring service quality, responsiveness, and client satisfaction
Host quarterly business reviews (QBRs) and build strong relationships with business owners and stakeholders
Guide clients on cloud adoption, Microsoft 365, cybersecurity best practices, and technology upgrades
Collaborate with internal MSP support teams to execute IT projects and daily support
Identify opportunities to reduce risk, improve uptime, and align IT spend with business goals

What we’re looking for

10+ years of IT experience, including leadership or consulting roles within a Managed Service Provider (MSP)
Strong communication and client management skills, and comfort working directly with owners of SMBs
Broad working knowledge of Microsoft 365, cloud platforms, networking, backup, and cybersecurity
Experience helping clients make cost-effective technology decisions
Ability to juggle multiple clients, priorities, and timelines in a fast-paced MSP setting

Nice to Have:

Experience with ConnectWise, IT Glue, or similar tools
Familiarity with light compliance frameworks (HIPAA, SOC 2, etc.)
Background in technology consulting, technical account management, or project management

Apply

Vacancy posted 2 days ago

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