Technical Support Analyst

**Candidates must be local and within a commutable distance to Woodbridge, VA** Job Title: Administrative Support Analyst Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. Job Description The Administrative Support Analyst provides support to the Spouse Education and Career Opportunities, or SECO, program leadership team. The Administrative Support Analyst assists with all aspects of administrative management, directory maintenance, and logistics. The role coordinates between operating units to resolve day-to-day administrative issues. Analysts schedule and coordinate meetings, interviews, events and other similar activities, which may include sending out and receiving mail and packages. This role manages performs multifaceted general office and operations support. Responsibilities Create and maintain database and spreadsheet files as needed. Run reports in various systems on a daily, weekly, or monthly basis and follow up as needed. Assist in meeting planning and preparation work (e.g.,, drafting agendas, minutes, and information) and seek agenda items from other attendees. Arrange complex and detailed travel plans and itineraries, compiles documents for travel-related meetings. Maintain master calendar for all contract activities. Design and implement program efficiencies and keeps the leadership team aware of any updates. Analyzes data and makes recommendations for program and/or process improvements. Coordinate the development of monthly and quarterly newsletters. Coordinates the shipment of standard or large event materials. Assists in the coordination and planning of large-scale events, including but not limited to MSEP Annual Event, Virtual Military Spouse Symposium, and quarterly Virtual Hiring Fairs as needed. Keeps track of various contract inboxes, manages folders and emails daily. Participates actively in intradepartmental improvement teams as appointed. Consults with management to identify and resolve problems that arise with administrative issues and assists with resolution. Acts as backup to Appointment Care Specialist, making reminder or rescheduling calls to customers. Acts as an administrative resource to all departments and completes other administrative duties as required. Required Qualifications Associate's degree in social, behavioral or education OR High school diploma/GED with two years' experience. Two (2) years' experience providing adult education and/or employee assistance services Excellent organizational and time management skills. Excellent written and verbal communication etiquette. Proficient in Microsoft Office to include Outlook, Word, PowerPoint, and Excel with at least two years’ experience using these applications. Excellent problem-solving and critical thinking, interpersonal and communication skills with a strong focus on customer service and teamwork and collaboration. Preferred Qualifications Preference for desktop publishing experience and using Visio in the work environment to develop flow charts, organizational charts, etc. Preference for former military or military spouse, Veteran or Wounded Warrior. Other Requirements You will need to complete and clear the full government background check process based on your role. All positions which require access to U.S. Government facilities and systems require U.S. Citizenship. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Ability to work both independently and as a part of a team. Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service – Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Zeiders Enterprises, Inc. is an Equal Opportunity Employer. Pay Range: $37,000-$45,700 PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) location, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.