Guest Service Agent

Guest Service Agent- JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Guest Service Agent at JLL, you'll be at the forefront of delivering exceptional workplace experiences that clients and their teams will long remember. This role combines your passion for hospitality with the opportunity to create meaningful, lasting partnerships through enhanced engagement, proactive communication, and high-touch service. You'll serve as a vital connection point between JLL, our service partners, and clients, ensuring superior service delivery while embodying our commitment to innovation and excellence. We believe the most effective teams are built when everyone is empowered to thrive, and as a Guest Service Agent, you'll have the platform to develop both personally and professionally while making a tangible impact on the daily workplace experience. This client-facing position allows you to leverage your brilliant people skills and enthusiasm for creating hospitality-focused environments where people feel welcomed, supported, and valued. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you work alongside diverse service lines to enhance employee engagement, increase productivity, and create measurable value.

What your day-to-day will look like:

Manage temporary access badges, landlord building access cards, lost and found services, and luggage storage while conducting quarterly inspections for art and meeting rooms

Coordinate and assist with site events in partnership with the conference services team and administrative staff

Facilitate comprehensive mail and package services, ensuring timely and accurate distribution

Serve as the primary escalation point for building services issues including janitorial, mailroom, copier services, parking, badging, and conference rooms, submitting work orders through appropriate channels

Collaborate seamlessly across service lines to deliver integrated solutions and exceptional client experiences

Contribute to projects and initiatives that enhance employee engagement, increase productivity, reduce costs, and mitigate risk for both clients and JLL

Perform additional duties as requested to support the overall success of the experience program

Required qualifications:

High school diploma or general education degree (GED)

1-3 years of relevant experience in hospitality, facility management, property management, or operations

Exceptional customer service skills and professionalism with a genuine passion for hospitality

Proven ability to manage multiple priorities and deliver results in fast-paced, dynamic environments

Track record demonstrating initiative, integrity, and sound judgment in professional settings

Excellent verbal and written communication skills with the ability to interact professionally across all organizational levels

Proficiency in Google Suite (Gmail, Sheets, Docs) and general technology platforms

Preferred qualifications:

Knowledge of commercial real estate industry practices and standards

Highly collaborative mindset with strong interpersonal skills and ability to build effective partnerships

Experience working in corporate or multi-tenant environments with diverse stakeholder groups

Schedule: M-F 7:30AM -4:30PM

Location: Houston, TX

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On-site Houston, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.