Front Desk Guest Service Agent

Crescent Services

Doubletree Hotel And Suites By The Galleria

DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering great guest service and enjoy engaging with people. If you have an outgoing personality and previous direct customer service experience submit your to apply!

Required Skills & Abilities:

Two (2) years of direct customer service experience required
Previous hotel front desk experience highly preferred
Previous Hilton Brand experience a plus
Flexible to work AM and PM shifts, mid-shifts, weekends and holidays
Must have the ability to communicate in English, both verbal and written
High comfortability in working with computers
Must be able to stand/walk for at least eight (8) hours
Basic mathematical skills for cash handling purposes

Job Description:

Welcome guests, complete check-in process and explain hotel amenities/offers
Promote hotel services and facilities for revenue opportunities
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Resolve guest complaints and provide solutions to ensure guest satisfaction

Benefits:

Medical, dental and vision insurance
Matching 401k
Free life insurance
Paid time off
Holiday pay
Free lunch
Hotel discount program
Monetary incentive programs

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Preferred

Goal Completion

Inspired to perform well by the completion of tasks

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply

Vacancy posted 5 days ago

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