EAP Clinical Counselor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger — helping to simplify health care one person, one family and one community at a time. Position Summary Acts as a top-level specialist to provide counseling and informational services to members. Coordinates resources to support optimal care and lifestyle management services. Implements system to assess member’s clinical needs and applies appropriate clinical tools to identify and provide services. Fully remote in the USA. Shift: Tuesday-Saturday 11:00pm – 7:30am Job Responsibilities Responsible for provision of telephone-based assessment, triage, consultation, counseling and informational services, delivered in a call center environment using a variety of advanced clinical assessments, motivational Interviewing and solution focused/short-term problem resolution. Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency. Has an understanding of various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need. Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member’s theory of change. Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources to aid in the alleviation of stressors. Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members. Requires use of multitasking skills to type/document while also using other tools to assist with call handing while speaking with members. Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality. Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements. Maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements. Holiday work is expected. Required Qualifications 1+ years of crisis intervention experience required. Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist. 24x7x365 call center coverage needed, holiday coverage may be required Experience in facilitating patient/client positive behavior change. Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred. Preferred Qualifications 1+ years of EAP, Behavioral Health or Social Services experience. Experience working with diverse populations. Familiarity with brief therapy models and Motivational Interviewing. Call Center work experience preferred. Ability to establish and maintain rapport quickly to develop a high level of customer trust. Strong computer and literacy skills. Education Master’s Degree in behavioral health counseling profession. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,095.00 – $142,576.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Great benefits for great people The full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments ( Equal Opportunity Statement CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr CVS Health