Pool Manager

Pool Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service. Naples Grande Beach Resort is set among lush mangrove forests on Florida's Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events.

What you will have an opportunity to do:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About our property:

Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work, it's a dynamic and evolving experience.

We are currently undergoing an exciting, resort-wide renovation that will transform our property and elevate every aspect of the guest and associate experience. This comprehensive enhancement reflects our commitment to innovation, luxury, and setting a new standard for coastal hospitality.

At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes, while being part of a transformative chapter in our resort's story.

We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience.

As we reimagine and elevate Naples Grande, our team plays a vital role in bringing the vision of the "new" resort to life. We are seeking individuals who take pride in their work, embrace innovation, and are passionate about enhancing the guest experience at every touchpoint.

We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles.

If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step toward a rewarding career, and be part of our transformation, by applying today.

What you will have an opportunity to do:

As the Pool Manager, you will lead the experience at the heart of the resort, where energy, relaxation, and luxury meet. This role offers the opportunity to curate an elevated poolside environment that reflects the resort's commitment to coastal elegance and exceptional service, especially as enhancements and renovations continue to shape the guest journey. You will oversee cabana experiences, cleanliness standards, and daily operations while developing a team of pool attendants who deliver thoughtful, anticipatory service. From first impressions to lasting memories, you will play a key role in creating a vibrant, polished, and guest-focused atmosphere that defines the pool experience.

Your Role:

• Lead daily pool operations, ensuring a clean, organized, and upscale environment at all times
• Oversee cabana setup, presentation, reservations, and guest experience
• Supervise, train, and support pool attendants to deliver consistent luxury-level service
• Maintain the highest standards of cleanliness across pool decks, furniture, and amenities
• Monitor and adjust staffing levels based on occupancy and demand
• Ensure compliance with safety protocols and resort policies
• Anticipate guest needs and resolve concerns promptly and professionally
• Collaborate with leadership on enhancements, activations, and operational improvements
• Uphold a welcoming and engaging atmosphere that reflects the resort's brand standards
• Conduct regular inspections to ensure quality, consistency, and attention to detail
• Oversee the cleanliness, organization and overall presentation of the game room, ensuring a clean, welcoming and guest ready environment
• Work collaboratively with all Recreation departments and serve as a cross-functional leader, stepping in to support or oversee other departments when their respective Manager is unavailable

What are we looking for?

We are seeking an energetic and service-driven leader with a passion for hospitality and guest engagement. The ideal candidate has a strong understanding of resort or recreational operations and a proven ability to create and execute engaging programs for a diverse audience.

Candidates should be confident, outgoing, connect with guests and create a fun, welcoming atmosphere. Strong leadership skills are essential, including the ability to motivate, develop, and manage a team in a fast-paced environment.

The successful candidate will be highly organized, adaptable, and proactive, with excellent communication and problem-solving skills. A keen attention to detail and commitment to delivering exceptional guest experiences is critical.

Management experience in resort recreation, beach or pool operations, or hospitality programming is preferred.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.