Bilingual Customer Service Specialist (Spanish)

Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, keep up‑to‑date with product features, and maintain the high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. Location: Store #8286, 2473 S. Higley Rd. Ste 108, Gilbert, AZ 85295 Job duties involve contact with customers, including minors; handling cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company requires a criminal history review to protect customers, staff, vendors, contractors, and the general public. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and by phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistently with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load and unload delivery trucks Assist in making deliveries, as needed Maintain in‑stock and presentable condition of assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements Must be at least eighteen (18) years of age Must be legally authorized to work in the United States without needing sponsorship now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted driver’s license Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin‑Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal If internal to Sherwin‑Williams, must have completed all HR Cloud eLearning courses required for the current position Preferred Qualifications Have at least a high school diploma or GED Have at least one year of experience working in a delivery, retail, or customer service position Have prior experience selling paint and paint‑related products Have prior experience operating tinting and mixing equipment Equal Employment Opportunity Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws. Sherwin‑Williams reserves the right to modify compensation and benefits information at any time, subject to applicable law. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state- and local‑employment services delivery systems to provide priority referral of protected veterans. #J-18808-Ljbffr