IT Helpdesk / Project Coordinator (MSP)
$100k - $125kFull-time
Carter Murray
This is not a hands-on Help Desk Technician role . The ideal candidate comes from an MSP environment and understands helpdesk operations, project coordination, client management, vendor relationships, licensing, inventory tracking, and operational logistics.
Think of this as a blend of:
- MSP Service Coordinator
- Project Coordinator
- Client Success / Account Coordinator
- Operations Coordinator
Compensation & Logistics
Location: Great Neck, NY (Onsite)
Salary: $100,000-$125,000
Experience Required:
- 3-5 years of MSP experience (required)
- MSP background is non-negotiable
What the Hiring Manager Really Wants
Must Haves
- MSP experience
- Experience coordinating help desk operations
- Client-facing experience
- Vendor management experience
- Project coordination experience
- Strong organization and multitasking
- Inventory, licenses, subscriptions, or asset tracking experience
- Strong attention to detail and accuracy
- Technical acumen without necessarily being deeply technical
Key Responsibilities
Help Desk Coordination
- Support helpdesk operations
- Assign and track tickets
- Coordinate technician schedules
- Ensure jobs are progressing
- Act as liaison between clients and technical teams
Project Coordination
- Coordinate internal and client-facing projects
- Order equipment
- Track project milestones
- Coordinate field technicians
- Manage project timelines
- Coordinate installations and deployments
Client Management
- Regular client visits
- Relationship building
- Serve as client point of contact
- Identify opportunities for additional services
- Gather requirements and communicate needs internally
Vendor & Operations Management
- Coordinate with software and hardware vendors
- Manage subscriptions and renewals
- Track licenses and user counts
- Assist with billing accuracy
- Support backup and cybersecurity contract administration
Administrative Functions
- Equipment logistics and shipping
- Inventory management
- License management
- Billing support
- Documentation
- Reporting
Vacancy posted 2 hours ago
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