Bilingual Medical Receptionist

Front Office & Medical Assistant

The Front Office & Medical Assistant is the first point of contact for all patients and guests in a multi-specialty Clinic. Customer service is extremely important in this role. This person will be responsible for processing patients quickly and efficiently for treatment, gathering/updating information as well as getting financial/demographic information.

Responsibilities:

• Greets patients, guests and signs them in upon arrival.
• Obtain insurance and demographic information.
• Provide patients with intake and new patient forms as well as legally required documents.
• Provide patients with support and guidance as needed.
• Process payments for co-pays and uninsured cash patients.
• Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs.
• Schedule appointments for new and reoccurring patients based on the physicians' availability.
• Call patients to remind them of upcoming appointments.
• Prepare patients chart prior to their visit.
• Insurance verification. (PPO, HMO, Medi-Cal, Medicare).
• Assist in obtaining treatment authorizations, preparing and stocking treatment rooms.
• Perform back office clinical tasks such as taking vital signs, blood withdraws/lab, injections, history and medication intake. Assisting physicians during procedures.
• Experience with EMR and documenting patient notes and services according to office policies and procedures.
• Performs other duties as assigned.

Requirements:

• High School diploma or equivalent.
• Minimum of 1 year of medical reception experience is preferred.
• Good command of English oral and written. (Bilingual Spanish or Korean required).
• Knowledge of Microsoft Office or other computer systems helpful.
• Current CPR/First Aid card.
• Current TB negative test.
• Knowledge of EMR. (E-Clinical Works or similar preferred).
• Bilingual English/Spanish a must.

Priority Family Care Center