Manager, Special Projects (Hybrid)

Manager, Special Projects

UPMC Community Care Behavioral Health is hiring a full-time Manager, Special Projects to join our team in Exton, PA! This hybrid role will work in the office 3 days per week - Monday, Wednesday and Thursday. Some local travel may be needed at times for community events.

The Manager of Special Projects serves as a key liaison for the Primary Contractor, overseeing critical initiatives, managing project deliverables, and ensuring seamless execution across multiple workstreams. This highly visible, "glue" role supports a range of strategic efforts while also stepping in to provide essential administrative coordination. By maintaining strong relationships, driving progress across priorities, and ensuring consistent follow-through, this position plays a vital role in sustaining contract performance and reinforcing the partnership's overall success.

Responsibilities:

• Work closely and collaboratively with internal multidisciplinary team.
• Ensure all applicable NCQA, URAC, DHS and other regulatory standards are met.
• Lead efforts to complete Quality Improvement Activity summaries of these activities.
• Communicate information about identified projects to other members of the organization through meetings, training, and educational forums.
• Assist with training responsibilities for providers, Members, and staff on identified issues.
• Coordinate collection and completion of all necessary material.
• Provide services to Professional Advisor, Quality and Care Management departments as indicated for all HealthChoices and commercial contracts.
• Inform senior management of items that are completed and pending.
• Responsible for closely monitoring the organization's progress toward the goals and identifying areas where progress and lack of progress is occurring.

Bachelor's degree or RN license. Four years of operations and/or clinical experience required. Prior healthcare experience strongly preferred. Project management experience is a bonus. Ability to maintain effective professional liaison with all levels of executive and management staff. Excellent clinical, written, and oral communication skills. Independent problem solving based on sophisticated knowledge of relevant monitoring standards and clinically pertinent issues related to the planning, implementation, and evaluation of the identified projects. Ability to propose and implement creative solutions to identified trends or problem areas with recommendations for improvement. Responsiveness to deadlines and has work completed on or before deadline 95% of the time. Demonstrated knowledge of identified projects. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran