VP of Care Operations

About The Company

Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities.

Our mission is simple: improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. We are growing rapidly across Tennessee and are building a team of mission-driven leaders who thrive in fast-paced, people-centered environments.

Total Healthcare. Where you live.

About The Role

Matter Health is seeking a VP of Care Operations to lead and scale operational infrastructure supporting our integrated care model across Tennessee markets.

This executive leadership role partners closely with clinical, operational, and executive teams to improve care coordination, patient support operations, workflow consistency, and operational performance across the organization. We are looking for a strategic and hands-on healthcare operations leader who thrives in fast-paced, high-growth environments and is passionate about improving healthcare access for underserved communities.

Although this role is remote/hybrid, candidates based in Tennessee or nearby regions are strongly preferred. Occasional travel throughout Tennessee markets and in-person leadership collaboration is expected.

Dyad Operating Model

This role operates in close dyad partnership with the VP, Clinical Affairs to support Matter Health’s integrated care delivery model. Clinical protocols, care standards, and clinical workflows are owned by the clinical leadership hierarchy. The VP of Care Operations owns operational execution, workflow optimization, scheduling operations, centralized Care Operations services, and technology adoption across the organization. Both leaders share accountability for patient experience, care coordination effectiveness, and successful operational execution of the model of care.

What You'll Do

• Lead and scale centralized care operations across multiple Tennessee markets
• Oversee care coordination workflows, patient support operations, scheduling, and referral management
• Drive operational consistency, workflow optimization, and process improvement initiatives
• Partner closely with clinical leadership to support high-quality, patient-centered care delivery
• Improve operational performance metrics related to patient access and care coordination
• Collaborate cross-functionally with executive leadership, field operations, HR, recruiting, and clinical teams
• Support technology adoption and operational workflow optimization across healthcare systems
• Build scalable operational infrastructure to support organizational growth
• Foster a mission-driven, accountable, and high-performing operational culture

Qualifications

• 8+ years of progressive healthcare operations experience with at least 3 years in a senior leadership role overseeing contact center, care coordination, or multi-site operational functions.
• Experience leading healthcare operations, care coordination, or multi-site operational teams
• Strong operational leadership, workflow optimization, and process improvement experience
• Excellent communication, leadership, and relationship-building skills
• Comfortable working in fast-paced, high-growth healthcare environments
• Passion for improving healthcare access and serving underserved communities
• Bachelor’s degree required; advanced degree preferred

Strongly Preferred

• Experience in value-based care, population health, primary care, or community-based healthcare
• Experience supporting operations across multiple markets or regions
• Familiarity with healthcare operational systems and workflow management
• Startup or scaling healthcare organization experience

Why Matter Health

We believe that where someone lives should never determine the care they receive. Every team member at Matter Health plays a role in improving healthcare access for older adults who have historically been underserved by traditional healthcare systems.

This is not just a mission statement — it is the work we do every day.

Total Healthcare. Where you live.

Working at Matter Health

We’re committed to supporting the whole person — at work and beyond. Benefits for full-time team members begin the first of the month following your start date.

Health & Wellness

• Medical, dental, and vision coverage
• Employer-funded HSA and FSA options
• Employer-paid life and disability insurance
• Voluntary illness, accident, and hospitalization coverage
• Access to Matter Health’s in-person and virtual care services

Financial Security

• Competitive compensation
• 401(k) with company match beginning at day 60
• Access to financial wellness resources and support

Time Away

• Up to 4 weeks of PTO
• 10 paid company holidays
• 2 volunteer days annually to support causes meaningful to you

Work Environment & Growth

• Opportunity to help build and scale an innovative healthcare model
• Collaborative, mission-driven leadership team
• High-impact role with visibility across operations and growth initiatives

Eligibility is based on full-time employment status. Additional details will be shared during the interview process.

Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are committed to fostering an environment where every team member feels valued, respected, and supported.