IT Program Manager

IT Program Manager

Under the direction of the Manager, IT Business Services the IT Program Manager is responsible for the continuous management of a portfolio of closely related projects that target specific enterprise objectives. Works closely with IT and enterprise leadership in the development, approval, prioritization and execution of the Program roadmap. Establishes and leads project management teams and cross-functional stakeholders throughout the lifecycle of approved projects executed under the program to ensure timely and accurate execution per stakeholder expectations.

Essential Duties And Responsibilities

1. Contributes to the development, approval, prioritization, and execution of the program roadmap. Establishes parent/child program hierarchy and manage dependencies that are either internal or external to the program.

2. Works directly with project sponsors and stakeholders on the development, documentation and approval of formal business requirements to drive discovery and project execution requirements. Defines project scope, objectives, deliverables, required resources and budget and obtaining approval from project sponsors prior to project launch.

3. Establishes and maintains stakeholder relationships across the enterprise and facilitate effective communication and collaboration. Develops effective and accurate program dashboards for communication to project teams and senior leadership.

4. Plans and schedules project timelines and milestones using appropriate tools measuring program initiatives are executed per approved prioritization and that program dependencies and constraints are understood, documented and managed.

5. Establishes and manages multiple cross-functional project teams throughout the lifecycle of each project within the program (Discovery, Initiation, Planning, Execution, Closeout).

6. Provides direction, training, and mentorship to junior project managers and others as it relates to program initiatives.

7. Establishes budgets and track/manage status of project expenses through funding approval, PO commitment, invoice receipt and payment. Communicates project expense forecast and any variances.

8. Executes repeatable PMO project methodology ensuring consistency across all projects executed within the program. Performs risk assessments, develop mitigation plans, and manage risks throughout project lifecycle.

9. Ensures variances to project schedule, scope and budget baselines are managed and approved through formal change control processes. Ensures that impacts of changes are well understood, documented, communicated and managed.

10. Works closely with the business, Procurement team, and vendors in communicating project requirements to drive solution and vendor selection, statement of work generation and review and contract finalization.

11. Defines project success criteria and disseminate them to involved parties throughout project life cycle. Conducts project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.

12. Performs other duties as assigned to support the efficient operation of the department.

Education, Experience And Qualifications

• Bachelor's Degree in Business Administration, Information Technology Engineering, or related is required.
• Minimum six (6) years of hands-on experience in key Project Management activities, with a demonstrated track record of delivery.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Knowledge, Skills And Abilities (Ksa)

• Extensive experience with Gaming and Hospitality Systems, including, but not limited to, Casino Management Systems, Point of Sale Systems, Property Management Systems, Promotional/Marketing Systems, and other industry-specific systems preferred.
• Embraces customer service as a key driver of success, anticipates and demonstrates understanding of internal and external customer needs and strives to exceed their expectations.
• Takes the initiative to create personalized customer solutions for complex service issues and seeks assistance if needed; follows-up to ensure a positive overall customer experience.
• Makes decisions with the best interests of Yuhaaviatam of San Manuel Nation in mind having the information and resources, to act thoughtfully, quickly, professionally and with confidence.
• Demonstrates awareness of non-verbal language when listening and communicating with others, conveys and writes information clearly, professionally and effectively.
• Confidently and professionally articulates information in a way that can be understood by multiple individuals at different levels with varying needs.
• Demonstrates initiative and accountability to drive results in order to achieve individual and organizational goals.

Licenses, Certifications And Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Project Management Professional (PMP) certification, preferred.
• ITIL (Foundation or higher) certification, preferred.
• Scrum Master certification, preferred.
• No Driving Responsibilities: Role does not require a driver's license or insurance.

Physical Requirements/ Working Conditions – Environment

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!