Software Support Specialist
Virtual Vocations Inc
As a key point of contact for customers, the remote Software Support Specialist will troubleshoot issues, manage support tickets, and collaborate with various teams to enhance customer experience and software utilization. Key responsibilities Respond to customer inquiries via email, phone, and chat, addressing issues related to storefronts, orders, and account setups Manage support tickets from initial contact through resolution, maintaining accurate case notes and escalating complex issues as necessary Identify recurring issues and collaborate with Product and Operations teams to improve documentation and support processes Required qualifications 1-3 years of experience in customer support, client services, or a related field Experience with SaaS, eCommerce, ERP, or support ticketing platforms is strongly preferred Basic SQL or data-querying skills Familiarity with digital asset management and order management systems Experience using AI tools for customer communication or documentation is a plus Virtual Vocations Inc
Vacancy posted 2 days ago
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