IT Support Technician
Sourcecode Inc
Support Technician - Level 2We are an MSP Mentor Top 100 company looking for an experienced Level 2 Support Technician to join our IT Services group. The successful candidate is a disciplined, self-motivated IT generalist who enjoys working with people as much as he or she enjoys working with technology, servers and applications.Job DescriptionThe Support Technician's tasks and responsibilities include:Technical support for desktops using Microsoft Windows or MacOSSystems support for various Microsoft products, third-party software and cloud applications.Provide support for high-level system and network issues including performance or outagesTechnical support at the network level: WAN and LAN connectivity, firewalls, and security.Remote access solution implementation and support including VPNs and Remote Desktop Services.Provide recurring on-site maintenance and end-user support.Manage multiple issues concurrently with successful results.Effectively track status and time in ticketing system.Update technical documentation as neededTroubleshoot and manage escalations from the help desk, project team, and managed services group.Regular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages.Taking support calls live for immediate triage.Skills DesiredThe ideal candidate will have:At least 3 years of IT experience in a support role or related area.Intermediate skills with Microsoft technologies including AD, Group Policies, Office 365, Exchange, and Microsoft Hyper-VSolid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues.Experience troubleshooting issues related to DHCP & DNS.Experience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs.Working knowledge of Cisco, SonicWALL, Sophos and Meraki appliances.Familiarity with a broad spectrum of on-premises/Cloud disaster recovery systems.Experience with malware remediation.Experience with AV and AM products including Sophos, ESET, MalwareBytes or othersKnowledge in all supported Microsoft Desktop Operating Systems Windows 7-10Knowledge in all supported Microsoft Server Operating Systems 2008-2019.Strong oral and written communication skills.Ability to switch tasks frequently.Experience with ConnectWise and Kaseya a significant advantage.Mac/iOS Experience is desirable but not required.This is a full time, permanent position. Benefits include Medical and Dental healthcare, short and long-term disability insurance, and 401K programs.
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GrabJobs
Chicago, IL14 hours ago $28 - $30 per hour
...as well as one of the Best Places to Work in Los Angeles and Orange County. We are seeking a motivated and detail-oriented IT Support Technician to join our team. This is an excellent opportunity for someone just starting their career in IT or with a couple of years of...SuggestedFor contractorsSummer holidayLocal areaRemote workFlexible hoursGrabJobs
Chicago, IL2 days ago- ...Entry-Level IT Support TechnicianDigital Systems & Integration is a dynamic and rapidly growing technology company committed to delivering... ...expansion, we are seeking a motivated Entry-Level IT Support Technician to join our team and contribute to our success.Position...Suggested
Prosource Wholesale
Chicago, IL2 days ago $101.18k - $119.78k
...and summarize findings to “tell the story behind the numbers”. Support U.S. Claims compliance with governance related directives and assist... ...prioritize requests for analysis and reports Work directly with IT to ensure best practices are being followed in data collection,...SuggestedFull timeWork at officeLocal area- 247Hire is seeking a skilled technician in Chicago, Illinois, to perform installation, repair... ...suitable software and providing technical support for end-users’ computers. The role... ...are essential. Join our team to support a dynamic IT environment. #J-18808-Ljbffr...Suggested
247Hire
Chicago, IL3 days ago - ...A growing IT Managed Service Provider is seeking a full-time Help Desk Support Specialist in Chicago. The role involves providing Windows-based technical support to over 1000 end users, troubleshooting hardware and software issues, and utilizing the Connectwise ticketing...Full timeWork at office
Middleground It
Chicago, IL3 days ago - ...The Role We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough to triage a network issue, interpret a monitoring...Full timeRemote workNight shift
Buckeye Mountain
Chicago, IL17 days ago - ...Column Technical Services is seeking a motivated and skilled IT Technical Support Specialist to join an IT Shared Services team onsite for a well-established organization based in Chicago, IL. In this role, you will collaborate with a fast-paced team of support professionals...Work at officeRemote work
Trusted Tech Inc
Chicago, IL21 hours ago $90 - $100 per hour
...IT Business Systems Analyst Charlotte, North Carolina, United States $ 90.00 - 100.00 (US Dollar) IT Business Systems Analyst III needs 10+ years of progressive work experience in the investment management space. IT Business Systems Analyst III requires:...Work experience placementGlobal Channel Management
Chicago, IL14 hours ago- Company DescriptionUSM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA. We offer world-class ability in giving most astounding...Worldwide
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...TrustArc. This role partners closely with Marketing Operations teams to deliver scalable, compliant, and data-driven solutions that support Box’s go-to-market strategy.As a BSA III, you will independently drive medium to high-complexity initiatives, act as a subject...Live inWork at officeShift work3 days per week$150k - $165k
...matters, and help us build a safer future.Department OverviewOur IT organization has a critical role in driving extraordinary... ...Experience managing and mentoring operations teams (including Production Support).Exposure to Oracle CPQ, Planning, Purchasing, Manufacturing,...Full timeWork at office2 days per week1 day per week$146.9k - $168.9k
...We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network... ...platform. Liaison between the business partners and the IT group to support ServiceNow and provide analysis for systems implementation...Full timeContract workWork experience placementLocal areaFlexible hours$20.3 - $25.05 per hour
Wind Creek in Chicago is looking for an IT Technician I to assist the IT team with technical and end-user support across various applications, including Gaming and Point of Sale systems. The ideal candidate must have a High School diploma or GED, potentially hold an A+...Hourly payNight shift- TEKsystems is seeking a Desktop Support Technician to provide end-user technical support in Chicago, IL, on a contract basis. The role covers on-site and remote assistance for desktops, laptops, printers, and mobile devices, with emphasis on resolving incidents through...Contract workRemote work
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$89k - $148.1k
...and Quality FrameworksCollaborate with data engineering teams to develop reusable testing assets and automated validation processes.Support implementation of automated testing frameworks for data validation, reconciliation, regression testing, and quality monitoring....Full timeWork experience placementWork at officeLocal areaRemote work$140k - $170k
...customer and account data. This is not a reporting-only analyst role. It sits upstream of analytics, owning the data foundations, system... ..., and reporting risks before they affect pipeline measurement.Support regional and growth-marketing teams with practical attribution...Work at officeLocal area2 days per week- Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the...Full timePart timeWork at office
Northwestern Memorial Healthcare
Chicago, IL14 hours ago - This is Hybrid role (4 days in office /1 day remote)About your Team:As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication...Temporary workWork at officeRemote work
- ...Partner cross-functionally with Product, Engineering, Technical Support, Product Support Operations, Solutions Architecture, Sales and third... ..., working directly with enterprise customers, SaaS platforms, IT teams and external partners to troubleshoot complex connectivity...
$106.26k
...Business Analyst is instrumental in optimizing the Coates Technical Support organization's operational efficiency. Through adept tool... ...mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating...Flexible hoursCoates Group
Chicago, IL8 days ago$70k - $85k
...Intel team focuses on delivering high-quality technology solutions to our core and affiliated groups. We go all-out to understand and support end-user needs, leverage data to gauge effectiveness, and advance our trading infrastructure by developing cutting edge and mission...Full timeImmediate startShift workBelvedere Trading, LLC.
Chicago, IL4 days ago$116.53k - $154.42k
...responsible for leading the design, configuration, implementation and support of Oracle EBS financial modules to meet evolving business needs... .... Define and standardize business processes across IT teams for requirements gathering, technical specifications, and...Temporary workLocal areaWorldwideFlexible hours- ...Overview: Data Client Support Analyst Chicago - Onsite About The Role: As our Data Client Support Analyst, you'll provide front-line and advanced support for our datasets, analytics, real-time market data, and MLink API. Collaborates with Product, Data...
Chicago Financial Search
Chicago, IL3 days ago - PurposeCare is seeking a Healthcare IT Service Desk Technician - Level 2 to join the data and technology team. You will act as the primary escalation... ...hybrid identity in a healthcare setting. Occasional on‑site support at branches is expected. #J-18808-Ljbffr PurposeCareRemote job
- ManpowerGroup Global, Inc. in Chicago, IL seeks an IT Help Desk professional to support operations and deliver excellent user experiences. This role involves reimaging laptops to meet standards, troubleshooting end-user issues, and maintaining hardware/software inventories...
- ...exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.... ...SUMMARY New Era Technology is seeking a Lead Level 2 IT Support Technician to provide onsite network, desktop, user computing, and data...Work at officeLocal areaRemote workMonday to Friday
- New Era Technology is seeking a Lead Level 2 IT Support Technician to provide onsite network, desktop, user computing, and data center support. Responsibilities include installation, configuration, troubleshooting, maintenance, ticket documentation, vendor coordination,...Work at office
$97k - $116.5k
General Information Job Title IT Change Enablement Senior Specialist Job ID 107710 Work Areas Technology & Engineering... ..., cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional...Permanent employmentFull timeTemporary workFor contractorsWork at officeLocal area1 day per week
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