Director, Strategic Advisory - Loyalty Solutions

Role Description

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger customer loyalty to their brands. As a Consulting Director, you’ll have your hands on the wheel as we drive the future of loyalty and customer-centric experiences.

The Consulting Director will lead complex loyalty and customer engagement strategy engagements, serve as a senior advisory to clients, and act as a growth catalyst – leaning on your expertise to identify expanded areas for solutioning support. This role is designed for a proven loyalty expert with deep strategy and financial expertise who can balance execution excellence across multiple clients.

If you are a strategic leader with a passion for loyalty consulting and a proven ability to drive innovative customer engagement strategies across industries, we invite you to apply for this exciting opportunity. Join us at Bond to help shape the future of loyalty programs and delivery lasting impact for our clients.

Qualifications

• Proven expertise in loyalty strategy, program design, program optimization, loyalty financial modeling, including P&L development and business casing.
• Deep experience leading complex, multi-workstream engagements with senior stakeholders.
• Demonstrated ability to identify, shape, and convert growth opportunities.
• High credibility with clients, confident leading C-suite discussions and influencing executive decision making.
• Strong communicator with the ability to synthesize complexity into clear, compelling narratives.

Requirements

• Bachelor's degree required; Master's degree preferred.
• 8+ years of loyalty program experience, with significant leadership responsibility in customer engagement, customer growth, or related strategy domains.
• Demonstrated success creating loyalty strategies and financial solutions across multiple industries.