Front Desk Agent

Front Desk Agent

At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.

Job Description

Sharpcontra is currently seeking a reliable and service-oriented Front Desk Agent to join our team in Detroit, MI. As the first point of contact for our visitors and clients, you will play a key role in creating a welcoming and professional environment. This position is ideal for individuals who possess strong communication skills and enjoy working in a fast-paced setting.

Responsibilities:

• Greet and assist visitors, clients, and vendors in a courteous and professional manner
• Answer phone calls and direct them appropriately
• Manage check-in and check-out procedures
• Maintain an organized and tidy front desk area
• Handle incoming mail and deliveries
• Schedule appointments and maintain calendars for staff as needed
• Ensure security protocols are followed at all times
• Support administrative staff with basic office tasks

Qualifications

High school diploma or equivalent required. Previous experience in a front desk, administrative, or customer service role preferred. Strong verbal and written communication skills. Professional appearance and demeanor. Excellent organizational and multitasking abilities. Proficient with Microsoft Office Suite and office equipment (printer, phone systems, etc.). Ability to remain calm and effective under pressure.

Additional Information

Benefits include competitive salary ($32,000 - $38,000 annually), opportunities for career growth and professional development, supportive and team-oriented work environment, paid time off and holidays, health, dental, and vision insurance options, and a consistent Monday to Friday schedule.