Collections Clerk

Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Ideal candidates will meet the following requirements: Excellent written and verbal communication skills High school diploma required, college education preferred Customer service or office experience in a fast-paced environment is preferred Experience with Microsoft Office; MS Word, MS Excel, MS Outlook Excellent problem solving skills and the ability to work independently Responsibilities will include: Investigating customer discrepancies and working with various contacts to resolve the issues Telephone, email, and in person communication with various levels of internal employees from our field offices to executive management Understanding and analyzing shipping documents Research and problem resolution of customer invoice issues Learning and understanding industry requirements and changes Interaction with the customer via phone calls, email, web portals, and EDI connections Nice to Have: 3-5 years of relevant office experience we prefer corporate collections if possible. Can work independently Likes problem solving and digging into issues and fixing the route cause Personable-more customer service then aggressive collections Comfortable interactive with executives of the company. #J-18808-Ljbffr Universal Logistics Holdings, Inc.