Service Quality Specialist

Job Description

Join the Champion International Moving Team as a Quality Specialist!

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Champion International Moving, a division of Atlas World Group, provides global relocation and moving services for corporations, government agencies, and individuals worldwide. Known for exceptional service, industry expertise, and operational excellence, Champion helps clients navigate international moves with confidence through personalized support and reliable mobility solutions.

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We're looking for a detail-oriented Quality Specialist to help ensure the highest standards of service quality across Champion's operations. In this role, you'll monitor internal and vendor performance, analyze customer feedback, support quality certifications, and help drive continuous improvement initiatives that enhance the customer experience.

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The ideal candidate is analytical, organized, and passionate about quality. You'll work closely with vendors, customers, and internal teams to identify opportunities for improvement, maintain compliance standards, and support operational excellence.

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What You’ll Do:

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• Support the administration and maintenance of ISO 9001, FIDI-FAIM, and C-TPAT certifications.
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• Manage quality documentation, procedures, records, and certification-related requirements.
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• Monitor vendor performance, assist with vendor onboarding and evaluations, and address quality concerns with service providers.
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• Review quality surveys, investigate customer feedback, and coordinate resolution of service issues.
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• Communicate directly with customers regarding service concerns and quality-related matters.
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• Manage corrective and preventive action processes (CPARs) and support continuous improvement initiatives.
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• Prepare quality reports and communicate performance results to internal teams and vendors.
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• Analyze trends and recommend process improvements to enhance service quality and operational efficiency.
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• Partner with IT and operational teams to improve reporting capabilities and quality metrics.
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• Support claims and insurance-related processes, including claims tracking, escalation management, reporting, and trend analysis.
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• Provide backup support for departmental functions as needed.
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Your Wellness Matters:

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• Medical, dental, and vision coverage for you and your dependents
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• Employee Assistance Program (mental health support + 24/7 licensed therapist access)
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• Wellness perks, onsite fitness center, and onsite medical clinic
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Financial Wellbeing:

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• Generous 401(k) match
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• HSA & FSA options
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• Tuition assistance
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• Financial wellness programs
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• Earning potential up to $50k
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Flexibility & Time Off:

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• Paid vacation, sick time, parental leave, holidays, and disability leave
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What You'll Need:

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• Associate degree required; bachelor's degree preferred.
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• Experience in quality assurance, logistics, relocation services, customer service, or a related field preferred.
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• Advanced Excel skills and strong overall computer proficiency.
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• Excellent verbal and written communication skills.
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• Strong analytical and problem-solving abilities.
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• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
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• Strong organizational skills and the ability to work independently.
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• Sound judgment and decision-making skills.
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• Ability to analyze data, identify trends, and recommend practical solutions.
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• A customer-focused mindset and commitment to continuous improvement.
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• Experience with ISO, FIDI-FAIM, C-TPAT, vendor management, or quality reporting is a plus.
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Our Promise to You

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At Champion, we want you to grow your career - not just fill a role. We invest in our people through:

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• Free online training via a modern learning and development platform
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• A company-wide mentorship program
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• Internal employee organizations
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• Tuition reimbursement and continuous learning opportunities
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Atlas is an Equal Opportunity Employer, including Veterans and individuals with disabilities.

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Benefits may vary by position and/or office location.

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*The salary range shown is a good‑faith estimate of what we expect to offer for this role, with actual compensation determined by skills, experience, and job‑related factors.