Service Center Associate - Wholesale

Insurance Policy Service Center Associate

Hours : 8:30-5:00 Local Time

Location : In Office or Remote - depending on your area

Compensation : $16.00 / hour

Offices : At USG, we empower our team members with the flexibility to opt for remote, hybrid, or fully in-office schedules. Presently, we operate nine physical branch locations across the United States:

• California: Irvine
• Florida: Tampa
• Idaho: Sandpoint
• Illinois: Chicago
• Louisiana: Covington
• Minnesota: Shoreview
• Pennsylvania: Canonsburg
• Texas: Arlington and Houston

Who We Are:

Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network spans over 400 different markets and we proudly write business in all 50 states.

USG has consistently earned recognition for our excellence, being ranked as a 5-star MGA by Insurance Business of America for four consecutive years. Moreover, we take pride in our continuous acknowledgment as a Top Insurance Workplace over the past five years, as voted on by our current team members.

Understanding that a fulfilling culture is paramount in career satisfaction, we at USG prioritize fostering a collaborative and mentoring-focused environment. We recognize the pivotal role each team member plays in our success, emphasizing hands-on training to ensure everyone feels comfortable and confident in their role. At USG, we actively empower our team members to bring their authentic selves to the workplace, recognizing that fostering diversity is essential for a thriving, creative, and dynamic professional environment.

In today's rapidly evolving business landscape, embracing cutting-edge technology is not just a choice but a necessity for staying relevant in the marketplace. Our in-house IT development and support teams, located in Canonsburg, PA, expertly oversee and manage both our proprietary and third-party systems, ensuring our sales operations stay at the forefront of technological advancement.

The Role Itself

We are seeking a full-time entry-level employee to join our Service Center Team in our Canonsburg, PA office location. USG is dedicated to teaching and developing new talent from the ground up. This position will provide a foundation into understanding the surplus lines industry by managing and supporting USG’s Producer/Brokers across the U.S. If you have a desire to succeed with a career in insurance, USG has the opportunities available for you.

Responsibilities include :

• Perform data entry of information in multiple systems with a high level of accuracy
• Provide administrative assistant support for multiple USG departments
• Distribute faxes and incoming mail within a paperless environment
• Type insurance policies and endorsements
• Data entry of new business applications into USG Systems for Producers
• Order Motor Vehicle Reports for underwriting purposes
• Process claims by sending loss notices to carriers and handling follow ups
• Loss Control – follow up with vendors for inspection reports. Process recommendation letters to agents for compliance
• Order loss runs from carrier portals or request loss runs direct from carriers

What We Are Looking For:

• Strong desire to learn and develop new skills
• Attention to detail, accuracy, and dependability
• Strong PC skills including Word, Excel, Outlook, and Adobe Reader
• Minimum of 40 WPM typing
• Bachelors Degree preferred, but not required

What USG has to offer:

• Comprehensive Benefits Package including:
  • Company-paid benefits: Short-Term Disability, Long-Term Disability, Basic Life, AD&D, and Team member Assistance Program
  • Medical, Dental, Vision, and Life
  • 401K Retirement Plan
  • Flexible Spending Account
  • Dependent Care
  • Tuition Reimbursement
• A week of hands-on, in-person training to meet our corporate team
• Access to 24/7 virtual training through USG University
• Outstanding Company Holiday Schedule and Generous Paid Time Off Package
• Potential for exponential growth in the company