Assistant Executive Housekeeper - Bellagio

Assistant Executive Housekeeper at Bellagio

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As the Assistant Executive Housekeeper at Bellagio, you will oversee the operations of assigned areas within Housekeeping, ensuring efficiency, consistency, and exceptional quality. You will provide direction and support to your team while maintaining the highest standards of cleanliness and service that embody the Bellagio experience. All responsibilities will be carried out in alignment with departmental policies, procedures, and service expectations.

The Day-To-Day

• Oversee assigned operational functions in alignment with the strategic plan and vision for the department, division, and property.
• Ensure the consistent delivery and measurement of guest service standards within Housekeeping, adhering to the company's established guidelines and expectations.
• Lead the research, development, evaluation, and implementation of new products, services, technologies, and processes to maintain a competitive edge and meet evolving guest needs in the dynamic hospitality and gaming environment.
• Manage all Human Resources responsibilities for Housekeeping, including recruitment, performance management, and employee relations.
• Mentor and coach Housekeeping Floor Managers, providing them with additional responsibilities and development opportunities to promote career growth.
• Assume full responsibility for the Executive Housekeeper's duties in their absence.
• Foster a team-oriented culture, emphasizing the importance of delivering exceptional service and maintaining a commitment to excellence.
• Ensure compliance with guest service standards, departmental policies, and procedures, identifying and correcting inefficiencies or issues that hinder service excellence.
• Oversee accountability processes, ensuring adherence to budgetary guidelines, company policies, departmental standards, and legal requirements.
• Manage both short- and long-term departmental objectives, documenting and communicating any issues that could impact future goals to the Executive Housekeeper.
• Continuously assess staffing levels based on business demands and recommend appropriate adjustments.
• Respond promptly and professionally to guest interactions, ensuring effective problem resolution and positive guest experiences.
• Conduct daily room inspections to verify that Housekeeping Floor Managers and Guest Room Attendants meet sanitation and quality standards.
• Train and support Housekeeping Floor Managers to perform room inspections in accordance with quality assurance guidelines.

The Ideal Candidate

• Must be at minimum 21 years of age required
• 2+ Years of Prior Relevant Experience in Housekeeping required
• 1+ Years of Prior Relevant Supervisory or Management experience in a Union (bargaining unit) property preferred
• Bilingual in Spanish preferred

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.