Quality Manager

At Cooler Master, we’re building something new—and we want you to be part of it. Our growing operation in Katy, Texas represents an exciting next chapter as we expand our presence in the U.S. and bring cutting‑edge innovation closer to our customers. Known globally for pushing the boundaries of performance, design, and technology, we’re now creating a dynamic hub where passionate, driven individuals can make a real impact. If you’re looking for an opportunity to grow your career, work with forward‑thinking teams, and help shape the future of a leading tech brand, this is your moment to join us at the ground level and build something extraordinary. The Quality Manager at the Cooler Master facility acts as the lead liaison for all customer and vendor‑related quality matters. This role manages the end‑to‑end quality feedback loop, from overseeing supplier quality audits to resolving customer complaints through robust Root Cause Analysis (RCA). By fostering a culture of "Right First Time" across the production floor and throughout the supply chain, this individual ensures that every product leaving the facility reflects the highest standards of reliability and brand reputation. Position Overvie Key responsibilities and accountabilities: Lead the end‑to‑end design, documentation, and implementation of a new Quality Management System (QMS) for the facility, with the primary objective of achieving and sustaining formal ISO 9001 certificatio Lead all internal and external quality audits, serving as the primary point of contact for regulatory bodies and customer auditors to ensure zero major non‑conformance Direct the facility‑wide Corrective and Preventive Action (CAPA) program by utilizing formal root cause analysis methodologies—including 8D, 5‑Why, and Fishbone—to investigate quality escapes. This role is accountable for ensuring that investigations move beyond temporary fixes to implement permanent, data‑driven process changes that prevent recurrence and drive continuous improvemen Implement and monitor SPC tools and techniques to track manufacturing stability, identifying trends before they result in non‑conforming product Oversee the supplier qualification and performance program, conducting vendor audits and managing the Incoming Quality Inspection (IQC) process to ensure raw material integrit Manage the daily execution of IPQC (In‑Process) and Final Quality Inspection workflows to ensure all products meet specifications at every stage of productio Partner with the Production Manager to integrate quality gates into the manufacturing flow, fostering a "Quality at the Source" culture across all shift Lead the Material Review Board (MRB) process to identify, segregate, and document non‑conforming materials, ensuring no "red‑tagged" items are used in production or shipped to customer Lead the FAI process for all new products or significant process changes, ensuring that the first units produced meet 100% of engineering and customer specifications before mass production begin Execute specialized projects and technical assignments as directed by leadership to support facility‑wide operational, safety, and certification goal Qualificati Bachelor’s degree in Engineering (Quality, Mechanical, or Industrial), Operations Management, or a related technical discipli Minimum of 5–8 years of quality management experience in a manufacturing environment, with a proven track record of leading inspection tea Fluent chinese speak Ability to effectively present quality metrics to executive leadership while also providing clear technical coaching to inspectors and operato Extensive experience in the design, implementation, and management of an ISO 9001 Quality Management System from the ground Deep technical understanding of IQC, IPQC, and Final Inspection protocols, including the development of inspection plans and sampling methodologi Hands‑on experience managing equipment calibration programs and the proper use of precision measurement tools (calipers, micrometers, CMM, etc Strong competency in Statistical Process Control (SPC) and the ability to interpret data trends to prevent quality escap Experience performing vendor audits and establishing scorecard systems to ensure raw material complian Demonstrated success in managing high‑stakes timelines for quality‑related projec Professional certifications such as ASQ Certified Quality Engineer (CQE) or Certified Quality Manager (CQM/OE) are highly desirab #J-18808-Ljbffr HROnDemand