Senior Collections Specialist

Job Description

Job Description

LHH is assisting a client with their need for a Senior Collections Specialist in Charlotte, NC. This is a direct hire position offering competitive compensation, benefits and a hybrid work schedule. Please read on for more details!

Responsibilities

• Manage a portfolio of accounts and lead collection efforts on past-due balances.
• Review aging reports, monitor delinquent accounts, and prioritize collection activity based on risk and exposure.
• Contact customers regarding overdue invoices, payment discrepancies, and account status updates.
• Investigate and resolve billing disputes, short payments, unapplied cash, and other account issues in partnership with internal teams.
• Evaluate customer creditworthiness and support decisions related to credit limits, order holds, and account reviews.
• Negotiate payment plans and recommend appropriate next steps for unresolved balances.
• Maintain accurate documentation of collection activity, customer communication, and account status.
• Prepare regular reporting on collections performance, aging trends, and high-risk accounts.
• Support month-end activities related to accounts receivable and account reconciliation.
• Provide guidance on best practices and assist with process improvements to strengthen collections performance.

Qualifications

• 5+ years of experience in credit, collections, accounts receivable, or a related function.
• Strong understanding of credit and collections practices, aging analysis, and dispute resolution.
• Experience assessing account risk and working with customers to secure timely payment.
• Excellent communication, negotiation, and customer service skills.
• Strong attention to detail, organization, and follow-through.
• Ability to analyze account activity, identify trends, and recommend solutions.
• Proficiency in Microsoft Excel and experience working in ERP or accounting systems.
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field preferred.

Pay Details: $60,000.00 to $68,000.00 per year

Search managed by: Emma Claris

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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