Director, Program Management

Role Description

The Director, Program Management will spearhead client-facing initiatives while driving operational excellence within our Value Acceleration Program. This strategic role bridges technical delivery with PMO oversight, ensuring Adobe Experience Cloud implementations succeed while fostering long-term customer value realization, adoption, and retention. You will partner with cross-functional teams to drive complex workstreams from planning through execution, managing the delicate balance of hands-on delivery and high-level program governance.

What You’ll Do

• Delivery & Client Engagement
  • Act as the Lead Consultant on customer engagements, serving as the central point of contact throughout the project life cycle.
  • Oversee project delivery processes, managing scope, timelines, resources, and deliverables for Adobe Experience Cloud solutions (AEM, AEP, etc.).
  • Lead complex, high-traffic service launches, ensuring adherence to governance standards and successful customer outcomes.
  • Identify partnership opportunities and capitalize on “add-on” sales across existing projects.
  • Manage customer expectations and communication, coordinating escalations across sales, services, and product organizations.
• PMO & Value Acceleration
  • Drive program governance, including meeting facilitation, action item tracking, and decision documentation.
  • Develop and maintain program plans, risk logs, dependency management processes, and executive-ready reporting (dashboards, scorecards, and business reviews).
  • Collect and synthesize program performance data to provide visibility into health, risks, and opportunities for leadership.
  • Partner with stakeholders to implement scalable work management practices that improve efficiency and execution consistency.
  • Capture and communicate lessons learned/best practices to feed back into the consulting practice.

Qualifications

• 7+ years of experience in program or project management, PMO, or strategic operations within an agency, professional services, or SaaS environment.
• Adobe Expertise: Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred).
• Strategic Thinking: Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes.
• Leadership & Influence: Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting.
• Operational Rigor: Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes.
• Strong proficiency with work management platforms (e.g., Workfront, Jira, Asana, Smartsheet) and productivity tools.
• Demonstrated ability to translate complex program data into actionable, executive-level narratives.
• Ability to travel 40%.
• Bachelor’s degree or equivalent practical experience.
• Highly Desired: PMP, Agile/Scrum, or related certifications; experience with Microsoft Dynamics.

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave