Director, Program Operations

Role Description

The Director of Program Operations’s primary responsibility is to design and lead the execution of Teaching Lab’s program operations systems, ensuring that program strategy is translated into efficient, high-quality, and scalable delivery. Along with Program Leaders and the Shared Operations Team, the Director, Program Operations will also hold responsibilities in the following areas:

• Establishing and evolving the organization’s program operating model
• Leading staffing strategy, capacity planning, and resource allocation across partnerships
• Driving cross-functional alignment and operational readiness for new and existing programmatic initiatives
• Leading continuous improvement efforts through data analysis, risk identification, and system refinement

The Director of Program Operations role is a mid-level position with management responsibilities including supervision of both team members and project teams. This role is essential to ensuring strong program execution, operational efficiency, and sustainable impact across Teaching Lab’s partnerships. Success in this position requires strong strategic thinking, systems design, cross-functional collaboration, and a deep commitment to continuous improvement.

Qualifications

• Bachelor's degree
• Five (5) or more years of successful experience in workforce planning and deployment in a consulting organization
• Five (5) or more years of successful experience in project management, planning, and tracking
• Five (5) or more years of combined experience directing projects and leading teams
• Five (5) or more years of combined experience working with partners outside of their organization to manage workflow or deliver services
• Track record of effective people management aligned to equity values
• Experience setting goals, creating the systems and processes for meeting the goals for increasing organizational effectiveness and risk management
• Highly skilled in data analysis and performance/operation metrics
• Experience with and understanding of full project or product lifecycle
• Proficiency with project management tools, methodologies, and related technology
• Outstanding communication and people skills

Requirements

• Strong commitment to growth mindset for both adults and students, with a desire to continuously strengthen instructional practices and team capabilities
• Ability to design and deliver high-quality, evidence-based professional learning that advances teaching and learning outcomes
• Compelling communication and facilitation skills that build engagement and influence across diverse educators and stakeholders
• Strong organizational skills, with the ability to manage complex projects, multiple priorities, and tight timelines in a fast-paced environment

Preferred Qualifications

• Master’s degree in business administration or related field
• PMP (Project Management Certification), PgMP (Program Management Professional), or similar
• Experience with K-12 education context

Benefits

• Competitive package designed to support health, financial security, and professional growth
• Organizational contributions toward medical, dental, and vision coverage
• 401(k) with employer match
• Funding for professional development or well-being
• Generous paid time off
• Dedicated holidays that prioritize rest and renewal

Working Conditions and Requirements

• All team members must be able to work a flexible schedule to support operational needs
• All team members must be able to perform the essential project duties and responsibilities with or without accommodation
• Ability to work effectively in a remote environment, including extended periods of sitting, frequent participation in virtual meetings and video calls, and consistent use of computer-based systems and communication tools