Sr. Commercial Loan Servicing Specialist

Senior Commercial Loan Servicing Specialist

The Senior Commercial Loan Servicing Specialist provides advanced operational support for complex commercial and foreign currency loan portfolios, ensuring accuracy, compliance, and high-quality service throughout the loan lifecycle. This role serves as a subject matter expert, escalation point, and mentor within Commercial Loan Servicing, partnering closely with internal stakeholders to improve processes, mitigate risk, and support business growth. Prior exposure to FX-related lending or international loan operations is preferred, but not required. Training will be provided for candidates with strong analytical skills and the ability to manage time-sensitive, detail-oriented work.

Responsibilities:

• Administer and service complex commercial loan portfolios, including payments, payoffs, advances, and disbursements with a high degree of accuracy
• Lead the servicing of foreign currency loan transactions, including coordination of rate resets, funding, settlements, and cross-border instructions with internal partners and external banks as needed
• Review, and process domestic and international wire transfers and internal fund movements in accordance with policy and regulatory requirements
• Act as a senior escalation point for complex servicing issues, providing expertise and guidance to junior team members
• Facilitate loan modifications, term changes, escrow disbursements, and other servicing updates, ensuring all activity is properly documented, approved, and executed
• Partner with cross-functional teams to identify, propose, and implement process improvements that enhance efficiency, accuracy, and scalability
• Perform daily and monthly general ledger clearing and reconciliation activities, researching and resolving discrepancies as needed
• Ensure compliance with internal controls, regulatory standards, and confidentiality requirements related to customer and loan data
• Maintain or exceed established service-level expectations while delivering consistent, professional internal and external customer support

Qualifications:

• High school diploma or equivalent required; Bachelor's degree preferred
• 3+ years of experience in commercial loan servicing, loan operations, or commercial lending support, with demonstrated exposure to complex loan structures
• Prior experience with foreign currency loan servicing, cross-border settlements, or FX-related transactions strongly preferred
• Knowledge of Loan IQ, WSO, Syndicated loan operations, and Salesforce/nCino is highly valuable
• Strong proficiency in Microsoft Excel (formulas, reconciliation, analysis)
• Strong understanding of commercial loan documentation, servicing workflows, and operational controls
• Proven ability to analyze issues, exercise sound judgment, and resolve complex servicing challenges
• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams
• High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment