Associate Clinical Care Coordinator 2366773 | Columbia, South Carolina

Associate Clinical Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum is seeking Associate Clinical Care Coordinator to join our growing team. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your life's best work.

Schedule: Monday through Thursday, 7:45 AM- 5:00 PM or until last patient leaves. Friday 7:45 am to 1:00 pm or until last patient leaves. May be asked to float to other locations for coverage, as needed.

Location: 4700 Forest Dr. Columbia, SC 29206

Primary Responsibilities

• Responsible for callbacks and referrals
• Handle referrals of patients who are inside and outside of the practice, check on the status of referrals and communicate with patients providing status of referrals.
• Responsible to facilitate calls and voicemails from patients pertaining to concerns, questions, refills and appropriately documenting in patient chart via telephone encounters.
• Call back and referral employees work under the direct supervision of their provider and will advise the provider as appropriate to take care of patient needs.
• Creating Tricare Account
• Inputting Tricare Referrals
• Referrals
• Documenting notes in Referrals
• Documentation in Telephone encounters
• Creating Telephone encounters
• Accessing and Checking outlook Email
• E-Faxing
• Telephone Etiquette
• Accessing and Checking Voicemails
• Checking E-Fax daily
• Signatures on results from providers before scanning documents.
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• Active medical assistant certification (CMA, CCMA, NCMA, or RMA) or nursing assistant certification (CNA)
• CPR certified upon hire or ability to obtain within 30 days
• 1+ years in a medical office, experience with EMR, medical terminology, and previous experience in the medical field

Preferred Qualifications

• 1+ year working of clinical experience
• 1+ year customer service experience
• Experience with electronic medical records (ECW)
• Knowledge of insurance carriers and managed care plans
• Knowledge of medical terminology

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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