Member Services and Sales Specialist

Job Description

Job Description

Member Services & Sales Specialist (Kids Fitness) – Part-Time Love working with kids? Enjoy talking with people? Looking for more than just a front desk job?

KidStrong Wilmington is looking for an energetic, outgoing, and quick-learning Member Services & Sales Specialist to join our growing team. Position available immediately for the right candidate.

This is not your typical receptionist position. You'll be the face of our fast-paced center—building relationships with families, supporting our coaches, helping children celebrate milestones, and introducing new families to the KidStrong program. If you're passionate about working with kids, enjoy helping people, and love being part of a high-energy team, we'd love to meet you.

Previous experience in boutique fitness or a membership-based business is highly valued.

Benefits

• Hourly base pay starting at $15.00/hour
• Membership sales commissions and bonus opportunities
• Employee discounts
• Free uniforms
• Paid training and ongoing development
• Opportunity for advancement
• Positive, supportive team culture

This job is NOT for you if...

• You're looking for a quiet desk job where you sit most of the day.
• You don't enjoy talking with people.
• You're uncomfortable asking for the sale after creating a great experience.
• Learning new technology, computer systems, and communication platforms feels overwhelming or frustrating.
• Working with children and families doesn't excite you.

This job IS for you if...

• You genuinely love working with children and families.
• You're a quick learner who enjoys new challenges.
• You're outgoing, positive, and energetic.
• You're competitive and motivated by goals.
• You enjoy learning new technology and can quickly pick up new systems and software.
• You take initiative and don't wait to be told what to do.

What You'll Do

Create an Exceptional Family Experience

• Welcome every family with enthusiasm and professionalism.
• Build strong relationships with members and their families.
• Deliver outstanding customer service and create a welcoming environment.
• Support our coaches and leadership team throughout the day.

Help Grow the Center

• Follow up with prospective families through phone calls and text messages.
• Schedule trial classes and answer questions about our program.
• Help families choose the membership that's right for them.
• Become a Trial Champion by creating an amazing trial experience and confidently enrolling new members.
• Support member retention by building relationships and providing excellent service.

Keep the Center Running Smoothly

• Assist with administrative tasks and member requests.
• Maintain a clean, organized, and welcoming center.
• Support daily, weekly, and monthly cleaning responsibilities.
• Assist with center events, promotions, and special projects.
• Jump in wherever needed to support the team.

Schedule

This position requires consistent Wednesday evening (2-8pm) and weekend availability, along with flexibility to help cover additional shifts as needed.

Weekday shifts may appx. include:

• 2:00 PM – 8:00 PM 
• 3:30 PM – 8:00 PM 
• 8:00 AM – 2:00 PM 

Weekend shifts are typically:

• 8:00 AM – 2:30 PM 

We are looking for someone who has some flexibility to help cover shifts when needed, including supporting the leadership team during scheduled days off.

Schedules are based on business needs and provided in advance.

Qualifications

• Passion for working with children is non-negotiable .
• Excellent communication and interpersonal skills.
• Comfortable talking with parents and confidently asking for the sale.
• Strong customer service mindset.
• Ability to multitask in a fast-paced environment.
• Reliable, organized, and detail-oriented.
• Comfortable learning new technology and systems quickly.
• CPR certification preferred (or willingness to obtain within 90 days).

Preferred:

• Customer service or hospitality experience
• Sales experience
• Boutique fitness experience
• Experience using CRM platforms such as GloFox, HubSpot, Podium, Slack, or Google Workspace

About KidStrong

KidStrong is a private child development training center focused on building stronger, smarter, and more confident kids ages walking through 11 years old. Through our science-based curriculum, we help children develop physical strength, confidence, leadership, and character while partnering with parents every step of the way.

Our team members don't just work at the front desk—they create relationships, celebrate milestones, support families, and help change kids' lives.

If you're looking for a workplace where you can make an impact, grow professionally, and be surrounded by positive, high-performing people, we'd love to hear from you!

Compensation: Starting at $15.00/hour + membership sales commissions + bonus opportunities

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.