Restaurant General Manager | Upscale Casual

Job Description

Job Description

Restaurant General Manager – Staten Island, New York

Position Summary:
The Restaurant General Manager is responsible for leading all aspects of operations, driving financial performance, and delivering an exceptional guest experience in a high-volume dining environment. This role requires a strategic and hands-on leader who can build strong teams, maintain operational excellence, and consistently achieve business objectives.

Key Responsibilities:

• Oversee all front- and back-of-house operations, ensuring seamless execution of service and kitchen performance

• Lead, mentor, and develop a management team and hourly staff to build a high-performing, guest-focused culture

• Drive revenue growth and profitability through effective P&L management, cost controls, and sales initiatives

• Ensure an outstanding guest experience by maintaining high service standards and resolving concerns promptly

• Monitor labor, food, and beverage costs to meet or exceed financial targets

• Implement and maintain operational systems, policies, and procedures

• Oversee hiring, onboarding, scheduling, and performance management for all team members

• Ensure compliance with all health, safety, and sanitation regulations

• Analyze key performance metrics and adjust strategies to improve results

• Collaborate with ownership or senior leadership on business planning and execution

Qualifications:

• 5+ years of restaurant management experience, with at least 2 years in a General Manager role

• Strong financial acumen with experience managing P&L and controlling costs

• Proven ability to lead and develop large teams in a high-volume setting

• Excellent leadership, communication, and problem-solving skills

• Knowledge of food safety standards and local health regulations

• Ability to work a flexible schedule, including nights, weekends, and holidays

Key Competencies:

• Results-driven with a strong sense of accountability

• Passion for hospitality and delivering exceptional guest experiences

• Strong organizational and decision-making abilities

• Ability to thrive in a fast-paced, high-pressure environment

• Commitment to team development and retention

Compensation & Benefits:

• Competitive salary based on experience

• Performance-based bonus opportunities

• Health, dental, and vision insurance

• Paid time off

• Career growth and advancement opportunities

This role is ideal for an experienced hospitality leader who can balance operational excellence with strong people leadership while driving consistent business success.