Service Coordinator
Ultipro
Goodyear Plant AZ Goodyear, AZ 85338, USA Description
ABOUT THE ROLE
The production service team ensures customer issues are addressed to the customer’s satisfactionin a timely mannerin accordance withCavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success. The ServiceCoordinators provide logistical and administrative support to customer services representations, service technicians, and servicemanagertofacilitatecustomer issue tracking, triage, and remediation. This role Works independently executing non-complex specific process steps under continuous quality review and coaching as needed.ESSENTIAL DUTIES & RESPONSIBILITIES
Entersandtracksservice work orders and ensures account information and recorded data isaccurate. Assistswith development and coordination of daily workforce plans to maximize customer service and employee efficiency. Processes customer orders andmonitorsand updates customer information. Responds to customer inquiries and requests. Generates reports on open orders tofacilitatetheir completion up to and including invoicing. Interviews customers to obtain information and explain available services. Coordinates customers' service needs with other departments as required to ensure customer service. Maysolicitsale of new oradditionalservices or products. May obtain credit records fromcreditreporting agency. May visit customers' premises to obtainorderor resolve customer problems.MINIMUM QUALIFICATIONS
Requires a high school diploma orits equivalent. Working as a Customer Service Coordinator typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr UltiproVacancy posted 2 days ago
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