Senior Account Manager

Senior Account Manager USLocation: US Based and remote options available with visits to our office in Norwalk and other US sites as and when required.Contract: PermanentSalary: CompetitiveAs part of our continued growth in the US, we're looking for a Senior Account Manager to join our US Client Delivery team at Domestic & General. As an Senior Account Manager, you will play a key role in supporting successful project delivery and growth of assigned client accounts across D&G's US business. Working closely with the Account Director and Client Relationship Leads, you will help execute client initiatives, track projects from ideation to completion and coordinate activity across internal delivery teams to ensure outcomes are delivered on time, on budget, and in line with agreed client and business priorities.The role is hands-on and execution-focused, with responsibility for managing day-to-day delivery activity, supporting growth and commercial initiatives, and acting as a key point of coordination between clients and D&G's internal teams. While this role does not carry ultimate commercial or contractual accountability for client accounts, it operates closely with Client Relationship Leads and shares responsibility for supporting growth, performance, and high-quality client outcomes.The role may require occasional domestic travel to client, partner, or manufacturing sites to support delivery activities and conduct on-site audits as neededWhat You'll Do:Client delivery & account supportSupport the Account Director to successfully deliver key initiatives across client accountsAct as a day-to-day point of contact, ensuring smooth execution and a great client experienceTurn client priorities into clear, actionable delivery plans with defined timelinesDriving growth & commercial impactSupport the rollout of growth and optimisation initiatives across your accountsContribute insights and analysis to help shape client strategy and decision-makingPlay a key role in identifying opportunities to enhance performance and valuePerformance & reportingTrack and analyse performance against KPIs to ensure we're delivering on our promisesProduce clear, insightful reporting for both clients and internal stakeholdersHelp bring data to life, highlighting trends, risks, and opportunitiesCollaboration & continuous improvementWork cross-functionally to coordinate activity and ensure timely, high-quality deliverySupport governance processes, audits, and readiness checks where requiredChampion scalable ways of working and contribute to continuous improvement initiativesWhat you'll bring:Experience in account management, client delivery, project delivery, or commercial operations rolesHighly organised, with the ability to manage multiple priorities and workstreams at the same timeA strong understanding of how commercial goals translate into operational delivery and outcomesConfident working with data, with the ability to analyse performance and produce clear, actionable insightsExperience operating in regulated, service-led, or complex environments is a plusFamiliarity with delivery tracking, reporting, or workflow tools would be beneficialAt Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.