Document Compliance Specialist

Driveway.com | Document Compliance Specialist

Driveway.com is where car buying and selling meets conveniencewith no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!

Position Overview:

The Specialist, Document Compliance is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, and preparing all deal related paperwork.

This position will be the primary point of contact for our Driveway customers as it relates to the deal paperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Accounting team.

Location: Addison, Texas

Schedule: 40 hours a week

Compensation Range: $16.82-$31.25/hr. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

What You'll Do

• Clearly communicates paperwork and processes to customer, including any follow up questions
• Create and complete all deal related paperwork in DMS, bank approval systems and protection product systems (when applicable)
• Transact paperwork with customers using digital tools where possible, and wet ink when necessary
• Process all paperwork and ensure it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements.
• Scan/send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business office
• Work with Business Offices to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.

What You'll Bring

• Sense of urgency
• Strong attention to detail
• Excellent communication (written & verbal)
• Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)
• Mathematics ability to solve basic math calculations
• Positive customer service attitude

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.