Senior Customer Marketing Manager

Salary ranges are determined based on role, level and location.

Key Responsibilities

• As the Architect for Global Customer Advocacy, you will serve as the expert driving force behind how Everpure captures, scales, and amplifies the voice of our most strategic global customers. Operating as an expert individual contributor, you will act independently to design visionary customer evidence programs that demonstrate the value of the Everpure Platform. By evaluating intangible market signals and building powerful cross-functional networks across Sales, Product, Marketing, and Executive Leadership, you will transform enterprise customer success into high-impact growth narratives that shape market perception and accelerate revenue.
• Drive Executive Advocacy Strategy: Act independently to establish methods and procedures for recruiting, nurturing, and engaging Fortune 500 executive advocates, turning top-tier enterprise relationships into long-term strategic partnerships.
• Architect High-Impact Evidence Frameworks: Oversee the end-to-end creation of strategic customer evidence assets—including executive video testimonials, joint keynotes, written case studies, and peer-to-peer review campaigns—that showcase complex data transformation journeys.
• Build Formal Cross-Functional Networks: Create and coordinate strategic networks across Sales, Customer Success, Product Marketing, and Regional Field Marketing teams to ensure customer stories align directly with corporate growth objectives and go-to-market priorities.
• Govern Customer Experience & Engagement: Evaluate intangible customer sentiment and engagement metrics to ensure every advocate interaction is high-touch, highly rewarding, and mutually beneficial, protecting key external relationships.
• Pioneer Scalable Content & Enablement Programs: Formulate global advocacy toolkits and customer-driven sales enablement resources that empower field teams to leverage authentic customer proof points across every stage of the sales lifecycle.
• We are an in-office environment and therefore, you will be expected to work from the Raleigh, NC office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

Requirements

• Expert Customer Marketing Mastery: Deep expertise in building and scaling global customer advocacy or customer evidence initiatives within high-growth enterprise technology environments.
• Executive Relationship Architecture: Exceptional interpersonal judgment and negotiation capabilities, with a proven ability to engage with C-suite and executive leaders at Fortune 500 organizations to secure strategic participation in public advocacy.
• Strategic Narrative & Storytelling Vision: Exceptional ability to translate highly complex technical implementations and corporate transformation stories into compelling, customer-centric narratives.
• Cross-Functional Influence: Demonstrated success steering complex, multi-stakeholder programs by creating formal internal networks and shaping project methods without relying on direct authority.