Relationship Banker

Relationship Banker I

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization!

Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. We are committed to fostering an environment focused on diversity, equity and inclusion, and we welcome Team Members from all walks of life. Join Team MVB today!

This role is located at MVB's Reston, VA branch banking center. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arkansas, Alabama, Arizona, Delaware, Indiana, North Carolina, Georgia.

As a Relationship Banker I, your primary responsibility is to make clients feel welcome and to establish relationships by providing an extraordinary client experience with every interaction. This role primarily is helping clients with account opening, account servicing/maintenance, and transaction processing. This role is intended as a first step toward becoming an experienced relationship banker and elevating to the Relationship Banker II role.

What You'll Do

• Responsible for new account opening for all personal and basic business needs.
• Display excellent communication and servicing skills when engaging with clients through oral and written means.
• Identify customer needs during interaction while identifying opportunities to grow customer relationships through a disciplined sales focus.
• Create and maintain strong client relationships.
• Multi-task and offer a supportive team perspective.
• Comply with bank security and operational policies/procedures.
• Master computer programs used to assist clients in daily needs as well as any software skills necessary for branch automation and efficiency such as service events, workflows, email, etc.
• Acquire and maintain through training and education an understanding of all regulatory compliance requirements as they relate to this
• Conduct client facing transactions such as deposits, withdrawals, payments, as needed on rotation, etc.
• Operate within guidelines for cash balancing and error resolution.
• Perform operational functions such as ITM balancing, vault balancing, card @ once daily audits, shipment, open and closing, etc.
• Help clients with simple service issues such as debit card replacement, PIN changes, stop payments, dormant accounts, etc.
• Consistently demonstrate MVB Core
• Demonstrate desire to cross train by learning complex business account opening skills and treasury product sales and setup before transitioning to RBII role.
• Demonstrate the desire to participate in community relations events/activities (CRA).
• Maintain professionalism with clients at every touchpoint.

Education & Work Experience

• High school diploma or equivalent
• 2 years of cash handling experience or equivalent customer service experience
• 1 year or more in customer service in banking, financial services or goal driven sales position preferred.
• Solid oral and written communication skills

Benefits at MVB

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage

We encourage you to submit an application even if you haven't performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.