Document Specialist - Employee Service Representative

Job Description

Job Description

Position Summary:
The Document Specialist Employee Service Representative (ESR) works in a high-performance team environment on the front line of employee support focused on ensuring client and employee satisfaction. The Document Specialist ESR’s primary responsibility is to verify, validate, track, and report on required employee documents. This position provides support and communication to new and existing employees to ensure their required credentials are valid and remain in compliance. This position is considered non-exempt, hourly, and is eligible for remote/hybrid work after a training period.

ESI is the leading provider of educational staffing solutions in Arizona.

WHAT MAKES ESI SPECIAL : 

• We have a casual, results-focused atmosphere 
• We value family and friends – personal relationships matter where work-life             balance is a cornerstone of our culture 
• Our work has purpose – we improve education and support our schools 
• We are genuinely collaborative; all voices are welcome and equally heard 

Our employees find purpose in their work and are supported by a team of compassionate professionals.  We offer a competitive salary, paid time off (vacation, sick, volunteer hours), 401k match, and excellent insurance benefits. 

 
OTHER BENEFITS OF JOINING ESI:  

• You will connect with leaders in education throughout the region.
• You will be supported in your professional growth and development. 
• Because you’re working directly with senior management, you’ll help co-create our future. 
• This is a career position not just a job. 

 
WHO YOU ARE:  

• Flexible – you thrive on variety
• Humble – you believe everyone is equal and deserves respect 
• Empathetic – you seek to understand first 
• Service-Oriented – you see the act of serving as a reward 
• Independent – you are proactive and enjoy the thrill of solving problems 
• You have a passion for improving education and connecting with people 

ESSENTIAL DUTIES:

• Handles large volume of employee documents utilizing electronic systems to receive, track, and save documents.
• Responds to and provides a high level of employee service regarding inquiries on required documents.
• Runs monthly reports for expiring employee documents.
• Sends communications and responds to employees with upcoming expiring documents.
• Answers routine email correspondence with completeness, accuracy, timeliness, and quality.
• Verifies validity of documents using various agency sources such as Arizona Department of Education and Department of Public Safety.
• Assists employees with renewal process for employee documents.
• Answers human resource related questions tactfully and courteously.
• Organizes and maintains large volume of electronic employee files with meticulous updating.
• Updates employee statuses in database as well as the absent management systems.
• Works and supports the team environment to meet both individual and team objectives.
• Uses software applications for word processing, spreadsheets, database input and maintenance, electronic file management, and related tasks.
• Provides back up support in the office and on the phones for Employee Service team.
• Builds sustainable relationships of trust through open and interactive communication.
• Performs special projects as directed.
• Maintains regular and reliable attendance during office hours.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED.
• Three years of experience performing superior customer service.
• Three years of heavy computer/clerical experience.
• Effective oral and written communication skills.
• Must have reliable transportation for potential daily office commute.
• Must pass a background check.
• Dress code is casual.

OTHER SKILLS & ABILITIES:

• Ability to perform at high levels in a fast-paced, ever-changing work environment.
• Excellent customer service principles and techniques.
• Possess keen attention to detail.
• Maintain a high level of professionalism.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to learn and use multiple software systems.
• Ability to operate a variety of standard office equipment (e.g., computer, telephone, copy machine, and other related office equipment).
• Ability to build sustainable relationships of trust through open and interactive communication.
• Aptitude to learn job-related material primarily through oral instruction and observation in an on-the-job training setting.
• Composure to work under pressure to meet deadlines and ability to handle problems and tasks that come up simultaneously or unexpectedly.
• Previous experience in education or human resources a plus.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Visual acuity is required for preparing and analyzing written or computer data, operation of technology, and determining the accuracy and thoroughness of work.

Reports to: Employee Services Manager
Title(s) of Direct Reports (if applicable): None
Compensation:  Competitive salary, paid vacation time, Arizona State Fair Wages and Healthy Families Act Paid Sick Time (PST), 401K, and group health/dental/vision/life/disability insurance is available.
Work Conditions: In-office with eligibility for remote/hybrid after a successful training period.
Must be local to the Phoenix Metropolitan Area.  Position is based in-office setting at ESI’s Kierland (Scottsdale, AZ) headquarters with no exposure to adverse environmental conditions. ESI is a non-smoking environment. Local or regional travel may be occasionally required.

How to apply:  
Please include your Resume and a Cover Letter explaining why you should be considered for the position. Applications submitted without a cover letter will be considered incomplete and will not move forward in the selection process.

 
Please, no phone calls about this position. 
Recruiters - please don't contact this job poster. 
Do NOT contact us with unsolicited services or offers. 

 
Job Type: Full-time 
FLSA Status: Non-Exempt
Starting Salary:  $19.00 -$21.00 per hour

 

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