Director - People Solutions

San Francisco, California, United States of America At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here. Lockton is seeking a strategic and experienced Director to lead the People Solutions practice for a designated region. This role is accountable for driving growth, leading high-performing teams, and ensuring exceptional client service delivery. The Director will oversee regional operations, implement best practices, and champion initiatives that align with Lockton’s strategic goals and service standards. Responsibilities Manage and ensure the regional teams operate efficiently and effectively in supporting client needs. Assess and develop associate productivity, effectiveness, and performance. Hold associates accountable through established performance objectives, training, education, coaching, and mentoring. Responsible for succession planning and ensure that associates with growth potential are identified as candidates for development. Lead workload distribution and ensure optimal team performance and capacity. Coordinate team assignments for servicing new clients. Maintain own client book of business serving as client lead. Ensure that relationships between Producers and Associates are cooperative and productive. Recommend organizational structure, processes, staffing, and other resources to support growth and strategic objectives. Participate in the recruitment of associates and manage the interview and hiring process. Drive efficiency through adherence to best practices. Serve as regional contact for implementation of national initiatives, procedures and standards for quality client service, as well as new service offerings. Communicate in a positive manner to contribute to a cohesive work environment. Responsible for maintaining associate turnover at an acceptable level whether voluntary or involuntary. Takes on additional strategic responsibilities as needed to support regional goals. Qualifications Position Qualifications Proven track record of leading high-performing teams and driving business growth in the employee benefits space. Bachelors degree in business, finance or related field, or equivalent experience. Ten plus years’ experience in the insurance employee benefits industry. Seven or more years leading or managing teams of people. Demonstrated ability to translate strategic goals into operational execution. Strong technical knowledge including experience in Account Executive level brokerage services and client management. Strong knowledge of different financial arrangements and products available to clients. Strong business aptitude with operational management experience. Ability to prepare and present client presentations with clarity and understanding. Ability to demonstrate reliability by completing tasks and job functions on time while meeting or exceeding expectations; carries a trusted reputation for dependability, honesty, consistency and commitment. Strong verbal, written, and interpersonal skills to interact with associates at all levels of responsibility, along with the ability to communicate with tact and diplomacy. Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint). Ability to attend company, department, and team meetings as required, including industry training sessions. Ability to work on a computer for a prolonged amount of time. Ability to travel by automobile and aircraft. Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information. Ability to work outside of normal business hours as needed. Legally able to work in the United States Equal Opportunity Statement Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success. About Lockton Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day. At Lockton, we believe in the power of all people. You belong at Lockton. How We Will Support You At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it. We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing. Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees. #J-18808-Ljbffr Lockton Companies