Account Executive I

Job Description WebTPA, a GuideWell Company, is a healthcare third‑party administrator with over 30 years of experience building unique benefit solutions and managing customized health plans. Location Full time in office position: 19100 Ridgewood Pkwy San Antonio, TX 78259 What is your impact? The Account Executive I is responsible for managing and directing the front‑line relationship with clients including, but not limited to, key decision makers – HR leadership, distributors (brokers), and C‑level partners, and coordinating internal staff delivering the total healthcare benefit solution. The Account Executive is responsible for managing the strategic partnership with the clients and all vendors/consultants involved, performing analysis and assessment of the benefit plan, recommending strategies and solutions, ensuring superior service levels and plan effectiveness, overall retention of the business, and upselling WebTPA products – where appropriate. What will you be doing Key client management and strategy Manage a block of mid‑sized employers Build and maintain a feedback infrastructure to gather critical intelligence on client satisfaction from all sources related to the client’s total product/service delivery system, including brokers, consultants, vendors, partners, and stop‑loss carriers Analyze and evaluate client plan performance and identify opportunities to upsell/cross‑sell WebTPA products and services or partner products, while improving the overall service experience to clients and their members Build and maintain strong business/working relationships with clients and distribution networks to maintain and increase revenues; identify other opportunities and referrals Develop and maintain a thorough understanding of client objectives for their plan; discuss key performance indicators, analyze issues, and recommend or model changes necessary to achieve those objectives Evaluate client needs and lead cross‑functional teams to design, plan, configure, and implement products and services on a timely basis – renewals, new client implementation Schedule and lead client/delivery team meetings; develop and communicate progress against client plan management strategy; gather required data, research, and supporting analysis; provide handouts/documents to guide the discussion Review and assess client benefit plans broadly considering key factors – industry, locations, required product/service mix and compliance factors Communicate and ensure client compliance with federally and state‑mandated requirements Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including information requests, expeditiously Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution and delivering on commitments Create and maintain a proactive communication strategy with clients, related distributors, business partners, and consultants to identify and address problems and issues expeditiously Develop and maintain familiarity with WebTPA reporting and analysis tools to report plan performance metrics to brokers, consultants, and clients Work as a responsible team member supporting projects relating to problem resolution, research, implementations, enrollments, and renewals Assure delivery of fully executed client contracts including but not limited to ASA, plan document, compliance, network, PBM, BAA, etc. Qualifications 5+ years related work experience in the health insurance and benefits administration industry, working directly with clients and distribution networks in a healthcare benefit environment Related bachelor’s degree in Business, Communications, or Healthcare Administration preferred General Lines license – life, accident, health, and HMO (LAH) Detailed knowledge of Healthcare Reform Extensive experience in all MS Office applications, including Word, Excel, Access, and PowerPoint Strong verbal and written communication skills (writing samples may be requested as proof) Comfortable working and communicating across operational areas within the organization Ability to present to clients and executives in a confident manner Other Skills Extremely driven with the ability to self‑manage Ability to analyze and identify problems/issues and propose high‑performing solutions Ability to segment and prioritize workload based on time sensitivities and critical success factors Well‑developed project management skills What We Can Offer YOU! Medical, dental, vision, life and global travel health insurance Income protection benefits: life insurance, short‑ and long‑term disability programs Leave programs to support personal circumstances Retirement savings plan includes employer contribution and employer match Paid time off, volunteer time off, and 11 holidays Additional voluntary benefits available and a comprehensive wellness program General Physical Demands Sedentary work: exerts up to 10 pounds of force occasionally to move objects; jobs are sedentary if traversing activities are required occasionally. Physical/Environmental Activities Must be able to travel to multiple locations for work (e.g., travel to attend meetings, events, conferences). Occasionally. We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment. #J-18808-Ljbffr WebTPA