Services Account Manager

Expert-Level Services Account ManagerKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.Location: Midwest Role Type: Full-Time, Advanced/Principal Individual Contributor Business Unit: Keysight Global Services Travel: 50% across regional customer sitesKeysight's Global Services organization is seeking an Expert-Level Services Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers in the Midwest region.This senior individual contributor will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—acting as the primary business leader for post?sales lifecycle value.You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight's advanced service capabilities with customer operational, engineering, and mission?critical requirements.ResponsibilitiesStrategic Account LeadershipOwn and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Northeast region.Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.Lead executive-level service reviews, QBRs, and long-term service planning discussions.Sales Growth & Business DevelopmentDrive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.Build multi-year contracts leveraging Keysight's regional service centers and onsite managed service capabilities.Negotiate commercial terms, pricing, and service deliverables at expert level.Customer Relationship ManagementOwn C?suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.Serve as escalation point for critical service events, outage mitigation, or urgent operational support.Cross-Functional LeadershipPartner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.Collaborate with Legal, Finance, and Operations to structure complex service agreements.Lead internal teams during RFPs, contract renewals, and technical solution development.QualificationsRequired8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.Proven ability to manage complex enterprise customers and close multi-year service agreements.Strong business acumen in negotiation, commercial structuring, and value-based selling.Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.PreferredExperience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.Core CompetenciesStrategic account planning and executive communicationExpert-level negotiation and commercial strategyTechnical credibility across test engineering and service operationsRelationship building at all levelsProblem-solving and escalation managementResource coordination across cross-functional teamsLong-cycle and complex-deal sales executionSuccess IndicatorsAnnual growth of service contract value and penetration rateHigh customer satisfaction and strong renewal performanceIncreased multi-year service agreements and expanded KeysightCare adoptionStrong alignment with Sales and Delivery teams to improve customer outcomesDevelopment of long-term, strategic service roadmaps with top regional accountsPay Range:USD $150,730.00 - USD $251,220.00 Year Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***